Blank page after 7.3.0 Upgrade

📦 Install & Upgrade Help
1

Hi -

I tried to update to new 7.3.0. version. All process seemed to work fine but the end. Once it finished, a blank page came out. Now, after signing in, I continue with the blank page. Any help?

2

Did you run a Quick Repair?

~eric

3

Thank’s for your quick response. Unfortunately, I don’t know how to run a quick repair without access to any menu or administrative page. I attached a print screen.

4

I would roll back to your previous version, from backup if necessary.

~eric

5

That has happened to me before. Try the following:

  1. check the apache error log file and sugarcm.log

  2. make sure all file permission are ok

  3. If you still can’t find anything add these lines at the top of index.php right after <?php:

error_reporting(E_ERROR);
ini_set('display_errors', '0');

This will display all errors on the page. You should definitely be able to get an error message with that.

6

I also have this problem. I am stupid and didn’t make a backup before upgrading. I can see the login page and nothing else later. I really appreciate any help.

7

I experienced this as well and apparently this is a permission issue.

I set ownership to apache user on the entire install directory again and problem solved.

chown -R apache:apache /path/to/suitecrm

Please note: apache user and method can vary from system. I am running on CentOS 7 Linux.

Kind Regards,
Kevin

8

The problem I had was in /custom/modules/Calls/Ext/Language/es_es.lang.ext.php. There was an extra comma after a closing braket. Replace for this code:

<?php //WARNING: The contents of this file are auto-generated $mod_strings = array_merge($mod_strings, array ( 'LBL_RESCHEDULE' => 'Replanificar', 'LBL_RESCHEDULE_COUNT' => 'Intentos de llamar', 'LBL_RESCHEDULE_DATE' => 'Fecha', 'LBL_RESCHEDULE_REASON' => 'Razón', 'LBL_RESCHEDULE_ERROR1' => 'Por favor, seleccione una fecha válida', 'LBL_RESCHEDULE_ERROR2' => 'Por favor seleccione una razón', 'LBL_RESCHEDULE_PANEL' => 'Replanificación', 'LBL_RESCHEDULE_HISTORY' => 'Historial de Intentos de Llamada' ) ); $mod_strings = array_merge($mod_strings, array( 'LBL_SECURITYGROUPS_SUBPANEL_TITLE' => "Grupos de Seguridad", ) ); ?>
2 Likes
9

Thank you very much. Your solution work fine.