Blank error popup showing for SuiteCRM 8.2.1 & 8.2.0 during install

SuiteCRM Forum - English Language Installation & Upgrade Help
#1

Extracted SuiteCRM 8.2.1 to a folder in server, set public as domain root and loaded in browser. Shows the install page directly - not showing the license agreement page. Filled all necessary details and a blank red error popup shows up always.

crm error
crm error1843Ă—302 20.3 KB

Tested both 8.2.1 and 8.2.0 - gives the same blank error popup.

SuiteCRM 7 was working fine in the same server.

Any ideas would be of great help.

1 Like
#2

I think installation is complete, but you wasn’t redirected login page

#3

No. Installation is not completed. This shows right after I click Proceed button. If I reload SuiteCRM again, the same install page appears again. No tables added to database too.

#4

same here. Reload is not helpful, cleaning cache also

#5

@jscastle

Check PHP version here:

#6

Same here, blank message. SuiteCRM 8.2.2. In the console, there is an error:
ERROR Error: Internal server error
https://[crm-url]/dist/node_modules_angular_core_fesm2015_core_js-es2015.e67882692b6d3d658f6b.js

Angular 4
        t
        te
        r
        then
    P https://[crm-url]/dist/polyfills-es2015.e450e5585fc067c2eadd.js:1
    Angular 2
        then
        l

Response:

{
	"errors": [
		{
			"message": "Internal server error",
			"extensions": {
				"category": "internal"
			},
			"locations": [
				{
					"line": 2,
					"column": 3
				}
			],
			"path": [
				"createProcess"
			]
		}
	],
	"data": {
		"createProcess": null
	}
}
#7

Hi. When you make ref to blank error, is the “famous” red EMPTY box that is been shown in the upper part of the screen?

I am leaving the same nightmare.

Regards

Julio

#8

Yep, the same :frowning: Quite annoying.

#9

In order to move forward in debugging this, you guys need to go get more information from the two logs