I am working with my central IT to download, install and run SuiteCRM on a Windows virtual machine for my office. Many of our activities are driven by customer support requests. I have looked, but am having a hard time finding documentation about options for customers to submit support requests, or “tickets”, using SuiteCRM. For example, we’d love to have a customer portal on our website for customers to submit requests that could feed into SuiteCRM, and we’re also trying to learn more about the email to ticket functionality. Does anyone have best practices they can share, or could someone point me to helpful/relevant documentation regarding this? Many thanks.
The module you are looking for is “Cases”.
There is also a Joomla-based support portal, it’s just a beginning, not very complete, but still many use it.