Hi,
I want to send a mail when a case is created to the assigned user of the account linked to the case, and i have no idea how to do that. I tried to use the workflow module, but it seems i cant send a mail to someone who is not assigned to the case.
If someone have any idea i would try it. Thank you.
Can you elaborate
Hmm, I can try.
What I want to do is send an email when a case is created.
The email will be sent to the owner of the account the case is issued from. The problem is when I want to use the workflow module to send a mail at the case creation, I can only send it to the owner of the case, I don’t find how to send it to the owner of the account linked to this case.
I don’t see how to explain it better, maybe cause my English is lacking a bit.
The owner of the account is the salesman who has signed the contract, and the owner of the case is one employee of the aftersale service.
this is my workaround for this situation, there must be a better way but is working for me. The issue with this is that you need to make a workflow for each assigned user in accounts
best regards
I just tested it and it work great.
Thank you.