You’ll want to create a new inbound email account (inbound email can be found in the admin settings). Here there is options for “Create Case from Email” and for auto replies.
In the admin section there is also an AOP admin section which allows setting things like round robin and least busy.
To confirm, the user is sending an email from outside SuiteCRM to the email address setup as the Inbound Email?
If you log into this address are these emails marked as read? If not then the email settings may be incorrect.
If they are read then either someone/something else marked them as read and SuiteCRM didn’t pick them up or SuiteCRM read them but then failed to create a case.
Strange. Are you on windows or linux? If windows is there anything in the scheduler log (not sure where this is on windows). If linux what does your crontab look like?
I’m encountering a similar issue:
the mail is received,
the case is created
but the case is always assigned to the same user, no matter if I select “Least-busy” “specific user” or “Default AOP”
I’m facing the same issue with the latest build:
Version 7.10.11
Sugar Version 6.5.25 (Build 344)
Inbound Email connection is established.
Able to receive emails in the CRM.
Emails are not read automatically.
Cases are not created automatically.
I have installed the CRM in a XAMPP server.
Created Windows Task Scheduler to run the cron job file.
All Schedulers are Active.
No Job Logs present in the Scheduler window.