Auto logout happen while login our application

SuiteCRM Forum - Spanish Language SuiteCRM 7.0 Discusión General
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1

You have been logged out because your session has expired.

Having Load balancer on our aws server

2

Check if you need static IP on the AWS while you’re using load balancer.

3

In that case, you could use AWS module called global-accelerator (I think it is not free).

How it works

AWS Global Accelerator is a networking service that helps you improve the availability, performance, and security of your public applications. Global Accelerator provides two global static public IPs that act as a fixed entry point to your application endpoints, such as Application Load Balancers, Network Load Balancers, Amazon Elastic Compute Cloud (EC2) instances, and elastic IPs.

4

Thanks for reply @rsp, check it is correct we are getting logout and redirect into login page with LBL_SESSION_Expired…

Already I tried below points

  1. my session expiration time is 3 hours
  2. Verify ip address unchecked
  3. Enough disk space is avail
  4. Some times only it will be happened and some users only got this issue
  5. Cookie_life_time also ‘0’

If we maintains log means which are the files need to be trace.

Please help.

5

Are those users using the Chrome browser?