How could i send mail about case update to the account email automatically when it is changed by admin, could anyone can help me out?
Hi, @sukanya.roy
You can use logic_hook after_save (https://docs.suitecrm.com/developer/logic-hooks/). There are a lot posts with examples on the forum.
is it possible with work flow? if yes then tell me the steps or is it possible without writing any code on suitecrm. from the suitecrm site.
@sukanya.roy
I don’t have workflow examples, but you can read documentation (https://docs.suitecrm.com/user/advanced-modules/workflow/), part ‘Send Email’.