Auto Archive not working

SuiteCRM Forum - English Language SuiteCRM Outlook Plugin
#1

I have installed the Outlook plugin on my Outlook 2010 account. Archiving manually works beautifully as does accessing the Address book.

However, I have been unable to get the auto archive to work. Whether I send or receive emails, I don’t see the emails getting archived in the contact record. I waited several days to see if there was a time delay.

I am using Outlook 2010.
We are using
SuiteCRM Version 7.0.2
Sugar Version 6.5.16 (Build 1082)

I have attached a screenshot of my auto-archive settings.

#2

Hi FFES,

Thanks for highlighting this. Has the auto archive worked at all?

Regards,

Will.

#3

Thank you for the reply. No, the auto-archive hasn’t worked at all. I checked yesterday to see if it worked over the weekend but nothing…

The manual archive and address book are working well.

#4

Is there any update on this?

We are seeing the same issues but with Office 365, the plugin is installed into Outlook 2013.

#5

Autoarchive is not working correctly it archive some mails to random opportunities no correlation with email adresses.

Running on latest version sugarcrm and outlook 2010

Any ideas?

#6

Is there any update on this?

#7

Hi All,

Is there any update on this? Like FFES I cannot make the auto-archive work. Need answer ASAP. I am also doing the same enabling the auto-archive and there are no emails being synced to the SuiteCRM contacts while manual archive is working fine.

Thank you.

#8

Hi guys,

Are you using the latest version of the Outlook plug-in? Are you all using 2010 or 2007 and 2013 too?

Thanks,

Will.

#9

Hi Will,

Yes I am using the latest version of the Outlook plug-in and I’m using Outlook 2010.

Thank you.