API auth Help

SuiteCRM Forum - English Language Installation & Upgrade Help
1

Hi All,

First, this is my first time working with API’s so please be gentle (or at least use some lube…).
My stupid problem is:

I’m trying to get an auth token but I keep getting the error:

error:"access_denied"
message:"The resource owner or authorization server denied the request."
hint:"The JWT string must have two dots"

I am using postman, please see attached screenshot.

2

Fixed it … the issue was :woohoo: :woohoo: :woohoo: :woohoo: mod_rewrite

3

Hi,

Would you mind going it bit more into detail? What have you done to fix the issue?

I have a strange thing: I have a Mautic instance (since some weeks) where authentication works fine. Now I installed a new instance on the same server where I encounter the same problem like you.

Best,

Peter

4

Hi Peter,

What I did was to enable URL rewrites to All in .conf file. If you open your .htaccess file you will see how the rewrite rules look like. Without mod_rewrite the app just doesn’t respond to the URL called.
You can do this by editing httpd.conf file:

sudo nano /etc/httpd/conf/httpd.conf

Find the section <directory /var/www/html> and change AllowOverride None to AllowOverride All

 <Directory /var/www/html>
    AllowOverride All
 </Directory>

Save and exit
Now restart Apache to put the change into effect:

sudo systemctl restart httpd

Please be aware that these command are for CentOS. For Debian/other please see the man for the right commands !
Let me know if this worked !
Cheers

5

Maybe my above answer was a bit hasty, but I do think that mod_rewrite is the issue here as you have 2 servers on the same host. See the mod_rewrite rules and modify according to your needs.

6

The .htaccess files for both instances are identical.

However, I luckily found the solution. The tutorial I used was not clear at one place. So I forgot to change the client_secret and therefore the error occurred.

Thanks!

Peter

7

Hi where is .htaccess file i am unable to find can you help me ?

8

can you guide me for fixing above same error for suitecrm while getting response from postman

9

Help me to fix this for suitecrm

10

First, learn to ask for help! Include OS/app versions and what you already tried.
.htaccess is a hidden file as all files preceded by “.” in *nix systems, usually in the server root folder. Use “ls -la” to show all files in a folder.
For the API to work you need to configure https and to configure suitecrm users/settings.
“Help me to fix this for suitecrm ,reply soon” ?? really dude? you really think someone executes at your command?

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