AOR_Reports throws error 500


I have been trying to troubleshoot this for days and just can’t figure it out. We recently migrated from SugarCRM 6.5 to SuiteCRM and the reports don’t list. I can create reports and access them if I hit the specific url, but I can’t list all the reports. I get an internal server 500 error.

We are running on SuiteCRM 7.6.4

Any help is really appreciated.

Internal Error 500 means bad code, do you modified something? check your webserver logs, there must be something

best regards


Thanks for the reply!

I didn’t modify anything, I have checked all the logs, from the apache error and access logs to the suitecrm.log file and there wasn’t anything.

I did find a strange anomaly though. It seems like the issue is only with my user. When I created a new user I was able to access the reports just fine. Also, my coworkers are able to access it as well. Not sure what could be the issue with my user?

check you .htaccess file, do you have it properly configured?

best regards

Thanks for your reply!

Here is my .htaccess file:

RedirectMatch 403 (?i).*\.log$
RedirectMatch 403 (?i)/+not_imported_.*\.txt
RedirectMatch 403 (?i)/+(soap|cache|xtemplate|data|examples|include|log4php|metadata|modules)/+.*\.(php|tpl)
RedirectMatch 403 (?i)/+emailmandelivery\.php
RedirectMatch 403 (?i)/+upload
RedirectMatch 403 (?i)/+custom/+blowfish
RedirectMatch 403 (?i)/+cache/+diagnostic
RedirectMatch 403 (?i)/+files\.md5$
<IfModule mod_rewrite.c>
    Options +FollowSymLinks
    RewriteEngine On
    RewriteBase /
    RewriteRule ^cache/jsLanguage/(.._..).js$ index.php?entryPoint=jslang&module=app_strings&lang=$1 [L,QSA]
    RewriteRule ^cache/jsLanguage/(\w*)/(.._..).js$ index.php?entryPoint=jslang&module=$1&lang=$2 [L,QSA]
<FilesMatch "\.(jpg|png|gif|js|css|ico)$">
        <IfModule mod_headers.c>
                Header set ETag ""
                Header set Cache-Control "max-age=2592000"
                Header set Expires "01 Jan 2112 00:00:00 GMT"
<IfModule mod_expires.c>
        ExpiresByType text/css "access plus 1 month"
        ExpiresByType text/javascript "access plus 1 month"
        ExpiresByType application/x-javascript "access plus 1 month"
        ExpiresByType image/gif "access plus 1 month"
        ExpiresByType image/jpg "access plus 1 month"
        ExpiresByType image/png "access plus 1 month"