We’ve upgraded to version 7.11.3
And I’ve been struggling since then to get the group email to automatically crease cases
I’ve set up inbound group mail account - mails are showing in Emails module
I’ve ticked “Create Cases”
I’ve created an account and contact with email address I’m sending the test from
Send test email to group mailbox, it does not crease a case only appears in the inbox
I really need help with this, am I doing something wrong?