We’ve already been implementing similar AI integrations for our SuiteCRM clients, and the results are very promising. This article explains some of the real use cases we’re working on.
More details: https://mientrungsoft.com/suitecrm-integration/suitecrm-ai-integration-service/
Hi everyone 
I’d like to share a plugin I recently published on the SuiteCRM Store: MTS AI Case Assistant.
This plugin helps automate Case management using AI for SuiteCRM, including:
Automatic case classification
Smart case assignment to the right agent or team
AI-generated draft replies for support agents
Integration with the Knowledge Base for smarter responses
It supports multiple AI providers such as OpenAI (GPT-4 / GPT-4o), Anthropic (Claude 3.5 Sonnet), and even **Ollama for on-premise AI.
The goal is to help support teams:
- Reduce case processing time
- Improve response consistency
- Assign cases to the right agent faster
- Leverage the Knowledge Base automatically
If you are managing many support cases in SuiteCRM, this might be useful. I’d love to hear feedback from the community! 
Hi everyone
I’d like to share another plugin I recently published on the SuiteCRM Store: MTS SuiteVoice Transcriber.
This plugin is designed to automatically convert voice recordings into searchable text directly inside SuiteCRM, helping teams save time and never miss important information from calls or voicemails.
Key features:
- Automatic transcription of call recordings and audio notes
- Supports multiple AI providers (OpenAI Whisper, etc.)
- Converts audio into searchable and structured text
- Seamless integration with SuiteCRM modules (Calls, Notes, Cases…)
- Helps summarize long recordings quickly
The goal is to help your team:
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Eliminate manual note-taking from recordings
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Save hours spent listening to long audio files
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Make voice data searchable and actionable
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Improve team productivity and response speed
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Reduce language barriers with AI transcription
If your team deals with a lot of call recordings or voice notes in SuiteCRM, this plugin can significantly streamline your workflow.
Learn more: SuiteCRM Voice to text
I’d love to hear your thoughts and feedback from the community!
Ladies and Gentlemen:
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So finally, here we are. TalkerCRM has been developed to help people using their CRM:
There are 2 live demos reacheable through a contact form:
And a limited but forever free version. If you’re interested, just contact us at: support@lionsolution.it
TalkerCRM is an AI conversational layer for SuiteCRM that helps users interact with the CRM through natural language and voice.
Instead of manually filling in forms, users can ask the assistant to create, update, search, or summarize CRM records directly inside SuiteCRM or through a Telegram voice interface.
With TalkerCRM, sales and service teams can quickly log meetings, create follow-ups, update opportunities, retrieve customer information, and ask questions about CRM data or knowledge base content. It runs smoothly with custom fields as well as with custom modules.
The goal is simple: reduce manual data entry, improve CRM adoption, and keep customer information accurate and up to date.
TalkerCRM is designed for SuiteCRM 8 and SuiteCRM 7 and includes different modes:
Actions – execute CRM operations such as creating or updating records.
Catalog – ask questions to a knowledge base.
Research – analyze information already stored inside the CRM.
Enrichment Tool – automatically enrich CRM records with web-based information.
TalkerCRM Core – admin interface to configure and control the solution.
In short, TalkerCRM helps users work with SuiteCRM in a faster, more natural, and more productive way: by simply talking to the CRM.
Has anyone leveraged AI with SuiteCRM for different use cases? If so, how have you integrated it, and what AI tools or models are you using?
I’m interested in learning about real-world implementations, such as:
- Sales automation
- Customer support
- Lead scoring
- Email generation
- Data entry or enrichment
- Reporting and analytics
- Workflow automation
- Any other creative or successful use cases
If you’ve implemented AI with SuiteCRM, I’d love to hear what you’ve built, the technologies you used (e.g., OpenAI, Ollama, Claude, Gemini, etc.), and any lessons learned or challenges you encountered.
I built a WordPress portal with knowledge base andAI case resolution and escalation.
That sounds like a practical use case. Did the AI suggest answers from the knowledge base first and only create a SuiteCRM case when confidence was low, or was every conversation logged as a case? I’d also be curious how you handled incorrect answers and kept the knowledge base up to date.
The knowledge base is generated by me, it’s actual solutions. It searches the knowledge base and offers solutions. It also uses sentiment analysis to escalate the case if the client is un happy. It doesn’t invent its own solutions but that could be easily implemented.