Anyone doing anything with AI?

💬 General Discussion
21

We’ve already been implementing similar AI integrations for our SuiteCRM clients, and the results are very promising. This article explains some of the real use cases we’re working on.
:backhand_index_pointing_right: More details: https://mientrungsoft.com/suitecrm-integration/suitecrm-ai-integration-service/

22

Hi everyone :waving_hand:

I’d like to share a plugin I recently published on the SuiteCRM Store: MTS AI Case Assistant.

This plugin helps automate Case management using AI for SuiteCRM, including:

:white_check_mark: Automatic case classification
:white_check_mark: Smart case assignment to the right agent or team
:white_check_mark: AI-generated draft replies for support agents
:white_check_mark: Integration with the Knowledge Base for smarter responses

It supports multiple AI providers such as OpenAI (GPT-4 / GPT-4o), Anthropic (Claude 3.5 Sonnet), and even **Ollama for on-premise AI.

The goal is to help support teams:

  • Reduce case processing time
  • Improve response consistency
  • Assign cases to the right agent faster
  • Leverage the Knowledge Base automatically

If you are managing many support cases in SuiteCRM, this might be useful. I’d love to hear feedback from the community! :rocket:

23

Hi everyone :waving_hand:

I’d like to share another plugin I recently published on the SuiteCRM Store: MTS SuiteVoice Transcriber.

This plugin is designed to automatically convert voice recordings into searchable text directly inside SuiteCRM, helping teams save time and never miss important information from calls or voicemails.

:sparkles: Key features:

  • Automatic transcription of call recordings and audio notes
  • Supports multiple AI providers (OpenAI Whisper, etc.)
  • Converts audio into searchable and structured text
  • Seamless integration with SuiteCRM modules (Calls, Notes, Cases…)
  • Helps summarize long recordings quickly

:bullseye: The goal is to help your team:

  • Eliminate manual note-taking from recordings

  • Save hours spent listening to long audio files

  • Make voice data searchable and actionable

  • Improve team productivity and response speed

  • Reduce language barriers with AI transcription

If your team deals with a lot of call recordings or voice notes in SuiteCRM, this plugin can significantly streamline your workflow.

:backhand_index_pointing_right: Learn more: SuiteCRM Voice to text

I’d love to hear your thoughts and feedback from the community! :rocket:

24

Ladies and Gentlemen:
TalkToYourCRM

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