I’m trying to reset a users password and I got this error “Cannot send password - Ajax Failure”. I tried the repair tool and I"m still getting the same error message.
You need to provide more info about your system version/os/webserver and your SuiteCRM version, plus, have you looked at the logs?
best regards
We’re on CentOS and Version 7.4.3 Sugar Version 6.5.20 (Build 1001). Below is the log created. I’ve already configured the outgoing mail server and we’ve never had this problem before.
Mon Sep 12 12:02:27 2016 [13478][1][FATAL] error loading relationship holidays
Mon Sep 12 12:02:27 2016 [13478][1][FATAL] project_resource for projects_users_resources failed to load
Mon Sep 12 12:02:27 2016 [13478][1][FATAL] error loading relationship project_resource
Mon Sep 12 12:03:42 2016 [16994][1][FATAL] SugarPHPMailer encountered an error: An outgoing mail server is not configured to send emails. Please configure an outgoing mail server or select an outgoing mail server for the mail account that you are using in Settings >> Mail Account.
Mon Sep 12 12:03:42 2016 [16994][1][FATAL] SugarPHPMailer encountered an error: SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
what about your php version? when you configure your mail setting, can you run a send mail test?
best regards
This is fixed. I had to re-do my smtp settings. For some weird reason, my old settings just stopped working. Thank you very much for helping me.