Again undefined label problem

SuiteCRM Forum - English Language Installation & Upgrade Help
1

Hello, i have installed suitecrm and heaving a lot of undefined labels problems.

my setting is:
SuiteCRM Version 7.11.10
Ubuntu linux 18.04
install path: /var/www/vhosts/domainname.com/suitecrm.domainname.com
cron user: tb_adm: psacln

i downloaded the zip file, and copy all files to the subdomain directory and run the install.php script.

after creating the database the install.php script runs through and i can log in into suitecrm. The only problem is the that i have a lot of undefined labels.

i changed the permissions, i used the chperms.php script, i changed the .htaccess file with rewriteBase, i quick repair files and the .htaccess file, but nothing helps.

I got the undefined label for example when i discard sending an email message in the popup screen.

Has anyone an idea whats wrong ?

2

Hello,
It could be an issue of your rewrite base path in your .htaccess file.
Do rebuild .htaccess from admin area.

Thanks & Regards,
Team Urdhva Tech

3

yes i have done this also, my .htaccess

RewriteEngine On
RewriteBase /

4

i have also installed it now directly under the root directory of the domain, not as subdomain, but same problems

5

that’s strange you did rebuild .htaccess or you have have edited in manually?

Do you have anything in apache log or suitecrm.log or browser console?

Thanks & Regards,
Team Urdhva Tech

6

Whats the chperms.php script? Is that in the core?

7

ohh, i found a lot o f errors in the suite.log

[Fri Feb 07 03:28:18.983851 2020] [core:crit] [pid 73464:tid 140180853864192] (13)Permission denied: [client ipnumber:51284] AH00529: /var/www/vhosts/domain.com/suitecrm.domain.com/cache/jsLanguage/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that ‘/var/www/vhosts/domain.com/suitecrm.domain.com/cache/jsLanguage/’ is executable,

8

Hi @tmay2010,

From a terminal navigate to the root of your instances SuiteCRM directory and run the following commands;

  sudo chown -R www-data:www-data .
  sudo chmod -R 755 .
  sudo chmod -R 775 cache custom modules themes data upload

You may get an error running the first command, if so let me know what host you are using.

9

okay, i got it, i simple copy the .htaccess file to this path /var/www/vhosts/domain.com/suitecrm.domain.com/cache/jsLanguage/

and now its works !

5 Likes
10

I had exactly the same problem, and your solution worked for me. Thank you very much!

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