After upgrading SuiteCRM 7.8.3 to 7.9.17, all users/passwords become invalid.

📦 Install & Upgrade Help
1

Hi All,

After upgrading SuiteCRM 7.8.3 to 7.9.17, all users/passwords become invalid.

I’ve already tried several tips found in this forum, but none solved the problem. When I restore to version 7.8.3, everything works fine again.

Any ideas?

Thanks and Regards,

Nancy

2

Hi,
is here any message in Log file?

It is very Strange…

Thanks

1 Like
3

Sorry… I’m new on this… Where can I find the log files?

I’ve just know that in the Step 4 (Commit Update), it jumps to the login screen then all users that I try, I receive the same error: You must specify a valid username and password.

Thanks

4

If you’re very new, this may not help but this has been pissing many people off.See: https://github.com/salesagility/SuiteCRM/issues/4722#issuecomment-381975996

A quicker fix that handles both password naming styles (it’s a hack a not great code but it’s very late and I’ve lost many hours):

In modules/Users/Authenticate.php around line 54

$password = isset($_REQUEST['username_password'])
? $_REQUEST['username_password'] : '';
if ($password=='')
{
$password = isset($_REQUEST['user_password'])
? $_REQUEST['user_password'] : '';
}
1 Like
5

I’ve already tried this… It works for the user/password problem. But after that, I start to receive the error:

“You have been logged out because your session has expired”

So… Can’t login anyway… :frowning:

Any thoughts?

Thanks and Regards,

Nancy

6

Nothing specific but maybe you could check file and directory permissoins and flush your browser cache to remove cached JS and cookies.

1 Like
7

It’s sad but I’ve already tried it too… All permissions are ok, enough space at the directory and browser cache was cleaned.

8

I’m having the same issue again. I had this problem yesterday so I reinstalled after finding no solutions here. I just sat down and logged in went to another page and now have the same problem. No idea what’s going on? I’m running 7.10.4 on A2hosting.

9

Did you solve the problem? I’m still at the same page… :frowning:

10

Oh no! One more thought is to check the PHP session directory permissions and your PHP session expiry variables.

This might help: https://stackoverflow.com/questions/520237/how-do-i-expire-a-php-session-after-30-minutes/1270960#1270960 and https://stackoverflow.com/questions/1516266/how-long-will-my-session-last/1516284