After update there is not my data

When I make update, my data, for example Client list do not showed. I returned the backup.

What I should do?

Version 7.11.20

Sugar Version 6.5.25 (Build 344)

Hi,
Was your upgrade successful?
Can you share upgrade.log and suitecrm.log file after upgrade?


Please do not hesitate to reach me if you need any assistance!

Ashish Dwivedi ( CTO at Outright Store).
ashish@outrightcrm.com

skype : ashdwi1

Whatsapp : +919005468298

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Yes, it was successful. I am sending you logs link, where I uploaded: https://drive.google.com/drive/folders/19s2xin68L26PRe_2GL3vWLVAcWPGci3H?usp=sharing

thank you for your answer ! <3

Have anyone same problem?
Please, Encourage me :frowning:

@natalie15

I looked at your log.
1.Check permissions at the first.
2. There are anything problems with your custom modules a16_employee_leave and a8_approve. But I think that it will be fixed after permissions.

i have same problem after upgrade ,
my permission are default like this


but still not receiving data .
what i can do ? help pls

@Vajexa
Look at your upgradeWizard.log carefully. This is the part of it when the permission check started.

...
Tue, 15 Dec 2020 08:27:33 +0000 [UpgradeWizard] - Starting file permission check...
Tue, 15 Dec 2020 08:27:33 +0000 [UpgradeWizard] - File [/var/www/virtuals/elplus/vendor/kylekatarnls/update-helper/LICENSE] not writable - saving for display
Tue, 15 Dec 2020 08:27:33 +0000 [UpgradeWizard] - File [/var/www/virtuals/elplus/vendor/kylekatarnls/update-helper/composer.json] not writable - saving for display
...

The files into directory vendor is not writable.

need to reupgrade system ? or what i can to do?

Hello,

I want to rewrite the package on CRM, also I have default permission on folders and files, but I have this problem.

also, I made writeable files too

Tue, 15 Dec 2020 08:27:33 +0000 [UpgradeWizard] - File [/var/www/virtuals/elplus/vendor/kylekatarnls/update-helper/LICENSE] not writable - saving for display
Tue, 15 Dec 2020 08:27:33 +0000 [UpgradeWizard] - File [/var/www/virtuals/elplus/vendor/kylekatarnls/update-helper/composer.json] not writable - saving for display

help, please.
Thanks

@Vajexa

Does your web-server (apache, nginx, etc.) start from root? I think that no.
Owner and group of this files should be the same a web-server.

here is a log file.

https://drive.google.com/drive/folders/1okxZXiWWqVOcgV43lGmjUdnicBsVuXXj?usp=sharing
And here is the result of the request information from the site.

if i will downgrade crm , will its work correctly ?

@Vajexa
Does you see clean screen?

I see that you have problem with table in database.
MySQL error 1054: Unknown column 'a16_employee_leave.a6_employe0dbarmation_ida'
Do you have access to database from console? Can you check tables?

@Vajexa

Is not good idea to do now.
I forgot to ask. From which version and to which version are you updating?

from 7.11.18 to 7.11.20 verison .

yes i havec access to database from console
i already checked databases

@Vajexa

What about the table a16_employee_leave and the column a6_employe0dbarmation_ida?

Does you see clean screen?

what u mean in clean screen ?

I am about your screenshot.

2021-06-07 14_21_30-Navicat Premium

i havn’t a6_employe0dbarmation_ida ? this table and column . where is my screens

Я также пытался переустановить сайт, но он не переустанавливается. Я больше не знаю, что я могу попробовать.