Hi Everyone!
Just installed fresh version of 7.1 Sales… Had to move all modules to non-Ajax (none working properly) and I am not able to use short “create” form. In example if I am on Leads page and want to create Event, click create, BLANK page appears (page source shows content, but something is wrong with HTML).
Does anyone have a solution? Would highly appreciate!
Regards, W.
Hi there,
What are your server/php/mysql versions? It may be permissions related, which we can suggest if you provide details of your setup.
Thanks,
Will.
Version 7.1.3
Sugar Version 6.5.17 (Build 1220)
PHP Version 5.2.17
System home.pl Linux x86_64
Server API UltraCGI/1.0 for IdeaWebServer
Loaded Configuration File /usr/local/php/php.ini
PHP API 20041225
PHP Extension 20060613
Zend Extension 220060519
Zend Memory Manager enabled
IPv6 Support enabled
MySQL Support enabled
Active Persistent Links 0
Active Links 0
Client API version 5.5.35
MYSQL_MODULE_TYPE external
MYSQL_SOCKET /usr/run/mysql/mysql
MYSQL_INCLUDE -I/usr/local/include/mysql
MYSQL_LIBS -L/usr/local/lib/mysql -lmysqlclient
MYSQL 5.5.37-35.0
I really appreciate your support!
Regards, W.
Hi there,
Please try setting the following inside your SuiteCRM directory, run a Quick Repair & Rebuild in Admin -> Repair and then clear your cache.
sudo chown -R owner:group .
sudo chmod -R 755 .
sudo chmod -R 775 cache custom modules themes data upload config_override.php
Where the owner/group is the owner/group user on your server.
Thanks,
Will.
Hello,
I followed your instructions but I does not change anything 
Regards W.
Hi there,
Can you turn on errors, so that they output on the page when you get a white screen, and look for any fatal errors on the page or in the sugarcrm.log file?
Thanks,
Will.
no errors… just DEBUG and INFO…
Regards, W.
Hi there,
Can you attach some screen shots of what happens when you go through the process of viewing/creating the records and where the error occurs?
Thanks,
Will.
Hello, here they are:
showing ajax error.
showing lead, and when I click on create task, blank screen appears:
Regards, W.
Have you checked the PHP and the webserver logs?
If there are errors please post them
Hello,
this is chrooted environment, however I see no errors…
I did all tasks related to file permissions, did not help.
Regards, W.
Did you set the permissions just after copying to the server? I mena BEFORE running setup or after?
Once you have run setup did you check the permissions in the config file?
You could also try deleting all the contents of the cache directory.
I did all that… before and after, before rebuilding deleted all cache…
in my opinion this is something with installer that uses wrong paths during installation as my system is in chrooted environment.
Anyway, is there a way to install sugarcrm without using auto installer?
Is there anyone much more advanced than me I could give access to my system to help me ?
Regards, W.
Hi there,
Is there a possibility of showing the ownership/rights on the files? Also, did the installation run without error, or were there errors on installation?
Have you checked the sugarcrm.log file in the root of SuiteCRM? Is there nothing there?
Kind Regards,
Will.