After clean installation SuiteCRM 8.1.0 is missing top bar (what is the right term for that?) and can’t do any new stuff. I can modify existing records that are available in the home page that were populated during the installation process.
In reply posts I’ve posted
the installation process
the log files
the screen shots
I can’t find any information anywhere that could help me resolve the issue. Can somebody please help me in any way?
Thank you.
SuiteCRM 8.1.0
PHP 7.4.3
MYSQL 8.0.28
Apache 2.4
Ubuntu server 20.04
Which URL are you using to log in? “Missing the top bar” is typical of logging in directly in to legacy modules, instead of using the new UI (which then shows legacy modules inside it).
[Thu Apr 07 06:52:09.931773 2022] [ssl:warn] [pid 14915] AH01909: crm:443:0 server certificate does NOT include an ID which matches the server name
[Thu Apr 07 06:52:09.952993 2022] [ssl:warn] [pid 14920] AH01909: crm:443:0 server certificate does NOT include an ID which matches the server name
[Thu Apr 07 06:52:28.276986 2022] [ssl:warn] [pid 14953] AH01909: crm:443:0 server certificate does NOT include an ID which matches the server name
[Thu Apr 07 06:52:28.296728 2022] [ssl:warn] [pid 14961] AH01909: crm:443:0 server certificate does NOT include an ID which matches the server name
[Thu Apr 07 06:54:22.428666 2022] [php7:error] [pid 16345] [client 192.168.1.240:29065] PHP Fatal error: Uncaught Error: Call to a member function query() on null in /var/www/crm/public/legacy/modules/ACLActions/ACLAction.php:353\nStack trace:\n#0 /var/www/crm/public/legacy/modules/ACL/ACLController.php(210): ACLAction::getUserActions()\n#1 /var/www/crm/public/legacy/include/MVC/SugarApplication.php(192): ACLController::filterModuleList()\n#2 /var/www/crm/public/legacy/include/MVC/SugarApplication.php(90): SugarApplication->ACLFilter()\n#3 /var/www/crm/public/legacy/index.php(52): SugarApplication->execute()\n#4 {main}\n thrown in /var/www/crm/public/legacy/modules/ACLActions/ACLAction.php on line 353
[Thu Apr 07 06:54:22.442156 2022] [php7:notice] [pid 16345] [client 192.168.1.240:29065] PHP Notice: Trying to access array offset on value of type null in /var/www/crm/public/legacy/include/utils.php on line 1975
[Thu Apr 07 06:54:22.442188 2022] [php7:notice] [pid 16345] [client 192.168.1.240:29065] PHP Notice: Trying to access array offset on value of type null in /var/www/crm/public/legacy/include/utils.php on line 1929
[Thu Apr 07 06:54:23.150336 2022] [php7:error] [pid 16347] [client 192.168.1.240:29068] PHP Fatal error: Uncaught Error: Call to a member function query() on null in /var/www/crm/public/legacy/modules/ACLActions/ACLAction.php:353\nStack trace:\n#0 /var/www/crm/public/legacy/modules/ACL/ACLController.php(210): ACLAction::getUserActions()\n#1 /var/www/crm/public/legacy/include/MVC/SugarApplication.php(192): ACLController::filterModuleList()\n#2 /var/www/crm/public/legacy/include/MVC/SugarApplication.php(90): SugarApplication->ACLFilter()\n#3 /var/www/crm/public/legacy/index.php(52): SugarApplication->execute()\n#4 {main}\n thrown in /var/www/crm/public/legacy/modules/ACLActions/ACLAction.php on line 353
[Thu Apr 07 06:54:23.156388 2022] [php7:notice] [pid 16347] [client 192.168.1.240:29068] PHP Notice: Trying to access array offset on value of type null in /var/www/crm/public/legacy/include/utils.php on line 1975
[Thu Apr 07 06:54:23.156403 2022] [php7:notice] [pid 16347] [client 192.168.1.240:29068] PHP Notice: Trying to access array offset on value of type null in /var/www/crm/public/legacy/include/utils.php on line 1929
[Thu Apr 07 06:55:30.274196 2022] [php7:notice] [pid 14966] [client 192.168.1.240:29300] PHP Notice: Array to string conversion in /var/www/crm/public/legacy/include/database/DBManager.php on line 887, referer: http://192.168.1.55/public/legacy/install.php
[Thu Apr 07 06:55:30.274216 2022] [php7:notice] [pid 14966] [client 192.168.1.240:29300] PHP Notice: Array to string conversion in /var/www/crm/public/legacy/include/database/DBManager.php on line 887, referer: http://192.168.1.55/public/legacy/install.php
[Thu Apr 07 06:55:30.284211 2022] [php7:notice] [pid 14966] [client 192.168.1.240:29300] PHP Notice: Array to string conversion in /var/www/crm/public/legacy/include/database/DBManager.php on line 887, referer: http://192.168.1.55/public/legacy/install.php
[Thu Apr 07 06:55:30.284227 2022] [php7:notice] [pid 14966] [client 192.168.1.240:29300] PHP Notice: Array to string conversion in /var/www/crm/public/legacy/include/database/DBManager.php on line 887, referer: http://192.168.1.55/public/legacy/install.php
[Thu Apr 07 06:55:30.310462 2022] [php7:notice] [pid 14966] [client 192.168.1.240:29300] PHP Notice: Array to string conversion in /var/www/crm/public/legacy/include/database/DBManager.php on line 887, referer: http://192.168.1.55/public/legacy/install.php
[Thu Apr 07 06:55:30.310485 2022] [php7:notice] [pid 14966] [client 192.168.1.240:29300] PHP Notice: Array to string conversion in /var/www/crm/public/legacy/include/database/DBManager.php on line 887, referer: http://192.168.1.55/public/legacy/install.php
[Thu Apr 07 06:55:30.325277 2022] [php7:notice] [pid 14966] [client 192.168.1.240:29300] PHP Notice: Array to string conversion in /var/www/crm/public/legacy/include/database/DBManager.php on line 887, referer: http://192.168.1.55/public/legacy/install.php
[Thu Apr 07 06:55:30.343733 2022] [php7:notice] [pid 14966] [client 192.168.1.240:29300] PHP Notice: Array to string conversion in /var/www/crm/public/legacy/include/database/DBManager.php on line 887, referer: http://192.168.1.55/public/legacy/install.php
[Thu Apr 07 06:55:30.357691 2022] [php7:notice] [pid 14966] [client 192.168.1.240:29300] PHP Notice: Array to string conversion in /var/www/crm/public/legacy/include/database/DBManager.php on line 887, referer: http://192.168.1.55/public/legacy/install.php
[Thu Apr 07 06:55:30.439097 2022] [php7:notice] [pid 14966] [client 192.168.1.240:29300] PHP Notice: Array to string conversion in /var/www/crm/public/legacy/include/database/DBManager.php on line 887, referer: http://192.168.1.55/public/legacy/install.php
[Thu Apr 07 06:55:30.541646 2022] [php7:notice] [pid 14966] [client 192.168.1.240:29300] PHP Notice: Array to string conversion in /var/www/crm/public/legacy/include/database/DBManager.php on line 887, referer: http://192.168.1.55/public/legacy/install.php
[Thu Apr 07 06:55:30.551429 2022] [php7:notice] [pid 14966] [client 192.168.1.240:29300] PHP Notice: Array to string conversion in /var/www/crm/public/legacy/include/database/DBManager.php on line 887, referer: http://192.168.1.55/public/legacy/install.php
[Thu Apr 07 06:55:31.777751 2022] [php7:notice] [pid 14966] [client 192.168.1.240:29300] PHP Notice: Trying to access array offset on value of type null in /var/www/crm/public/legacy/include/utils.php on line 1975, referer: http://192.168.1.55/public/legacy/install.php
[Thu Apr 07 06:55:31.777772 2022] [php7:notice] [pid 14966] [client 192.168.1.240:29300] PHP Notice: Trying to access array offset on value of type null in /var/www/crm/public/legacy/include/utils.php on line 1929, referer: http://192.168.1.55/public/legacy/install.php
[Thu Apr 07 06:55:32.021875 2022] [php7:notice] [pid 14966] [client 192.168.1.240:29300] PHP Notice: Trying to access array offset on value of type null in /var/www/crm/public/legacy/include/utils.php on line 1975, referer: http://192.168.1.55/public/legacy/install.php
[Thu Apr 07 06:55:32.021895 2022] [php7:notice] [pid 14966] [client 192.168.1.240:29300] PHP Notice: Trying to access array offset on value of type null in /var/www/crm/public/legacy/include/utils.php on line 1929, referer: http://192.168.1.55/public/legacy/install.php
[Thu Apr 07 06:55:32.182719 2022] [php7:notice] [pid 14966] [client 192.168.1.240:29300] PHP Notice: Trying to access array offset on value of type null in /var/www/crm/public/legacy/include/utils.php on line 1975, referer: http://192.168.1.55/public/legacy/install.php
[Thu Apr 07 06:55:32.182736 2022] [php7:notice] [pid 14966] [client 192.168.1.240:29300] PHP Notice: Trying to access array offset on value of type null in /var/www/crm/public/legacy/include/utils.php on line 1929, referer: http://192.168.1.55/public/legacy/install.php
[Thu Apr 07 06:55:32.182910 2022] [php7:notice] [pid 14966] [client 192.168.1.240:29300] PHP Notice: Trying to access array offset on value of type null in /var/www/crm/public/legacy/include/utils.php on line 1975, referer: http://192.168.1.55/public/legacy/install.php
[Thu Apr 07 06:55:32.182917 2022] [php7:notice] [pid 14966] [client 192.168.1.240:29300] PHP Notice: Trying to access array offset on value of type null in /var/www/crm/public/legacy/include/utils.php on line 1929, referer: http://192.168.1.55/public/legacy/install.php
[Thu Apr 07 06:55:32.246283 2022] [php7:notice] [pid 14966] [client 192.168.1.240:29300] PHP Notice: Trying to access array offset on value of type null in /var/www/crm/public/legacy/include/utils.php on line 1975, referer: http://192.168.1.55/public/legacy/install.php
[Thu Apr 07 06:55:32.246306 2022] [php7:notice] [pid 14966] [client 192.168.1.240:29300] PHP Notice: Trying to access array offset on value of type null in /var/www/crm/public/legacy/include/utils.php on line 1929, referer: http://192.168.1.55/public/legacy/install.php
[Thu Apr 07 06:55:32.246477 2022] [php7:notice] [pid 14966] [client 192.168.1.240:29300] PHP Notice: Trying to access array offset on value of type null in /var/www/crm/public/legacy/include/utils.php on line 1975, referer: http://192.168.1.55/public/legacy/install.php
[Thu Apr 07 06:55:32.246483 2022] [php7:notice] [pid 14966] [client 192.168.1.240:29300] PHP Notice: Trying to access array offset on value of type null in /var/www/crm/public/legacy/include/utils.php on line 1929, referer: http://192.168.1.55/public/legacy/install.php
[Thu Apr 07 06:55:32.297041 2022] [php7:notice] [pid 14966] [client 192.168.1.240:29300] PHP Notice: Trying to access array offset on value of type null in /var/www/crm/public/legacy/include/utils.php on line 1975, referer: http://192.168.1.55/public/legacy/install.php
[Thu Apr 07 06:55:32.297060 2022] [php7:notice] [pid 14966] [client 192.168.1.240:29300] PHP Notice: Trying to access array offset on value of type null in /var/www/crm/public/legacy/include/utils.php on line 1929, referer: http://192.168.1.55/public/legacy/install.php
[Thu Apr 07 06:55:32.362601 2022] [php7:notice] [pid 14966] [client 192.168.1.240:29300] PHP Notice: Trying to access array offset on value of type null in /var/www/crm/public/legacy/include/utils.php on line 1975, referer: http://192.168.1.55/public/legacy/install.php
[Thu Apr 07 06:55:32.362619 2022] [php7:notice] [pid 14966] [client 192.168.1.240:29300] PHP Notice: Trying to access array offset on value of type null in /var/www/crm/public/legacy/include/utils.php on line 1929, referer: http://192.168.1.55/public/legacy/install.php
[Thu Apr 07 06:55:33.223139 2022] [php7:notice] [pid 14966] [client 192.168.1.240:29300] PHP Notice: Trying to access array offset on value of type null in /var/www/crm/public/legacy/include/utils.php on line 1929, referer: http://192.168.1.55/public/legacy/install.php
[Thu Apr 07 06:55:33.376149 2022] [php7:notice] [pid 14966] [client 192.168.1.240:29300] PHP Notice: Trying to access array offset on value of type null in /var/www/crm/public/legacy/include/utils.php on line 1975, referer: http://192.168.1.55/public/legacy/install.php
[Thu Apr 07 06:55:33.376166 2022] [php7:notice] [pid 14966] [client 192.168.1.240:29300] PHP Notice: Trying to access array offset on value of type null in /var/www/crm/public/legacy/include/utils.php on line 1929, referer: http://192.168.1.55/public/legacy/install.php
[Thu Apr 07 06:55:34.107358 2022] [php7:notice] [pid 14966] [client 192.168.1.240:29300] PHP Notice: Trying to access array offset on value of type null in /var/www/crm/public/legacy/include/utils.php on line 1929, referer: http://192.168.1.55/public/legacy/install.php
[Thu Apr 07 06:55:34.163659 2022] [php7:notice] [pid 14966] [client 192.168.1.240:29300] PHP Notice: Trying to access array offset on value of type null in /var/www/crm/public/legacy/include/utils.php on line 1975, referer: http://192.168.1.55/public/legacy/install.php
[Thu Apr 07 06:55:34.163675 2022] [php7:notice] [pid 14966] [client 192.168.1.240:29300] PHP Notice: Trying to access array offset on value of type null in /var/www/crm/public/legacy/include/utils.php on line 1929, referer: http://192.168.1.55/public/legacy/install.php
[Thu Apr 07 06:55:34.163851 2022] [php7:notice] [pid 14966] [client 192.168.1.240:29300] PHP Notice: Trying to access array offset on value of type null in /var/www/crm/public/legacy/include/utils.php on line 1975, referer: http://192.168.1.55/public/legacy/install.php
[Thu Apr 07 06:55:34.163863 2022] [php7:notice] [pid 14966] [client 192.168.1.240:29300] PHP Notice: Trying to access array offset on value of type null in /var/www/crm/public/legacy/include/utils.php on line 1929, referer: http://192.168.1.55/public/legacy/install.php
[Thu Apr 07 06:55:44.446686 2022] [php7:notice] [pid 14966] [client 192.168.1.240:29300] PHP Notice: Trying to access array offset on value of type bool in /var/www/crm/public/legacy/modules/ProjectTask/updateDependencies.php on line 61, referer: http://192.168.1.55/public/legacy/install.php
[Thu Apr 07 06:55:44.454622 2022] [php7:notice] [pid 14966] [client 192.168.1.240:29300] PHP Notice: Trying to access array offset on value of type bool in /var/www/crm/public/legacy/modules/ProjectTask/updateDependencies.php on line 61, referer: http://192.168.1.55/public/legacy/install.php
[Thu Apr 07 06:55:44.459420 2022] [php7:notice] [pid 14966] [client 192.168.1.240:29300] PHP Notice: Trying to access array offset on value of type bool in /var/www/crm/public/legacy/modules/ProjectTask/updateDependencies.php on line 61, referer: http://192.168.1.55/public/legacy/install.php
[Thu Apr 07 06:55:44.464090 2022] [php7:notice] [pid 14966] [client 192.168.1.240:29300] PHP Notice: Trying to access array offset on value of type bool in /var/www/crm/public/legacy/modules/ProjectTask/updateDependencies.php on line 61, referer: http://192.168.1.55/public/legacy/install.php
I ran into a very similar problem as described in this thread following my installation of 8.2. I am running this on Ubuntu from within Windows 10. My suitecrm/public/ folder displays a blank page, but I was able to get the installer running from the suitecrm/public/legacy folder and completed the install.
Now when I login, the top bar is missing. This thread suggests this will happen when “logging in directly in to legacy modules, instead of using the new UI”. But I think this “new UI” is suppose to be accessed from the /public/ folder which currently only shows a blank page. What information or log files can I provide to help troubleshoot?
As I found latter on, SalesAgility folks didn’t update the documentation. Some part of documentation is for older SuiteCRM, some part is for new. All mixed.
As stated above, the problem is in URL. Find out which one. Sorry I can’t help you more as I have moved to other CRMs with better documentation.
I can tell you’re annoyed, sorry it didn’t go well for you.
But which Docs page mixes old and new? I don’t know that to be the case. There is an area for SuiteCRM 7 and one for SuiteCRM 8. It’s just that sometimes Google throws you into the wrong one and it’s easy for people get lost.
I recently made a simple Docs PR following a similar complaint to yours, to make things more visible.
By the way, it’s not up to SalesAgility to update the Documentation, it’s up to the SuiteCRM Community to do it - they are an important part of it, but not all of it.