Another interesting question here on AOP integration to Sugar.
We are using it with Cases.
We are granting access to the Support Portal for all the first level contacts we expect to interact with, however our old support portal allowed user to submit a request without registering. This may not be ideal for various security/spam reasons but it did lower overall maintenance cost.
- Is there a way to allow un-registered users to submit a request and still have it show up in Sugar CRM Cases?
- Have you considered a way to enable self registration at the support portal, and have that registration create a contact record/approval flow in Sugar CRM?
- Will the user creation process be initiated via a simple data load - i.e. it is db trigger driven, or would it require a script to be run? Is it easily exposed through the Web Service API?
Thanks for all the amazing tools that you guys are providing, and the outstanding forum support!
** Also looking forward to someone contributing to the WordPress Integration that is on your roadmap.