Add New Dashboard not working Stuck on loading gif

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1

I am trying to open Add New Dashboard but stuck on loading gif

I traced on Console error like that

p2
p21363×269 26.7 KB

I am stuck for a week, kindly help to resolve the issue. ver 7.10 suitecrm

2

Hey @ckander1331,
Are you still having issues with this?

If so, do you know if any custom changes have been made around the homepage/dashlets functionality?

I’ve had a try in 7.10.27 and i’m able to add Dashboard tabs freely without issue

If you run a Quick Repair & Rebuild, (found in Admin->Repair), do you still see this issue?

1 Like
3

The issue resolved, the issue was due to some custom modules disabled in the modules loader, after active modules this issue resolved.

Now facing another issue core module contacts not visible to anywhere like a studio , import modules, rename modules, relate module, when I try to direct open manually in the URL this message shows
“You do not have access to this area. Contact your site administrator to obtain access.”

I have tried repair modules and other option, roles are empty, modules source code existing in the root folder like modules, custom modules, extension, application

If you any suggestion kindly tell me ,

Thanks

4

Hey,

hmmm, Typically the "You do not have access to this area. Contact your site administrator to obtain access.” message appears when trying to access a Module that your role is restricted from accessing
Though, you mentioned that Roles are empty

By “Empty” do you mean that there are no Roles records, or that there are Roles records with no permissions set?

If the latter, i’d suggest trying to Log in to the CRM as a user with no related groups/roles, and checking if Contacts is still not visible
Then, Among the Repair options, running the “Repair Roles” option, if you hadn’t already
Does this have any effect?


Otherwise, it may be worth checking the filesystem, to confirm that files for the Contacts module & views can be found.

I’ve found an old Forum post that detailed files going missing during upgrade, perhaps this is relevant?:


Otherwise, I'm not too sure...

Have there been any custom changes made to the Contacts module?

5

I have repair roles, no effect even contacts modules are not in the list of roles.
I do not confirm where I customized at module contact etc, Can any solution for reset contact module like modules/Contacts , custom/modules/Contacts , custom/application/ext/modules/Contacts etc

I found errors are there

Warning : include(custom/metadata/kreport.snapshot.metadata.php): failed to open stream: No such file or directory in /var/www/html/pmo/custom/application/Ext/TableDictionary/tabledictionary.ext.php on line 11

Warning : include(): Failed opening ‘custom/metadata/kreport.snapshot.metadata.php’ for inclusion (include_path=’/var/www/html/pmo/include/…:.:/usr/share/php’) in /var/www/html/pmo/custom/application/Ext/TableDictionary/tabledictionary.ext.php on line 11

Fatal error : Uncaught Error: Call to a member function is_AuditEnabled() on null in /var/www/html/pmo/include/EditView/EditView2.php:534 Stack trace: #0 /var/www/html/pmo/modules/Contacts/views/view.edit.php(63): EditView->process() #1 /var/www/html/pmo/include/MVC/View/SugarView.php(211): ContactsViewEdit->display() #2 /var/www/html/pmo/include/MVC/Controller/SugarController.php(435): SugarView->process() #3 /var/www/html/pmo/include/MVC/Controller/SugarController.php(375): SugarController->processView() #4 /var/www/html/pmo/include/MVC/SugarApplication.php(113): SugarController->execute() #5 /var/www/html/pmo/index.php(52): SugarApplication->execute() #6 {main} thrown in /var/www/html/pmo/include/EditView/EditView2.php on line 534

6

Try disabling KReporter add-on temporarily to see if it fixes things.

7

Kreporter add-on not exist , i comment line
/var/www/html/pmo/custom/application/Ext/TableDictionary/tabledictionary.ext.php

no effect comes

8

What else do you have under these directories?

custom/modules/Contacts
or
custom/Extension/modules/Contacts

try removing stuff from here. Run a QR&R afterwards.

9

Warning : include(custom/metadata/kreport.snapshot.metadata.php): failed to open stream: No such file or directory in /var/www/html/pmo2/custom/application/Ext/TableDictionary/tabledictionary.ext.php on line 11

Warning : include(): Failed opening ‘custom/metadata/kreport.snapshot.metadata.php’ for inclusion (include_path=’/var/www/html/pmo2/include/…:.:/usr/share/php’) in /var/www/html/pmo2/custom/application/Ext/TableDictionary/tabledictionary.ext.php on line 11

Fatal error : Uncaught Error: Call to a member function is_AuditEnabled() on null in /var/www/html/pmo2/include/EditView/EditView2.php:534 Stack trace: #0 /var/www/html/pmo2/modules/Contacts/views/view.edit.php(63): EditView->process() #1 /var/www/html/pmo2/include/MVC/View/SugarView.php(211): ContactsViewEdit->display() #2 /var/www/html/pmo2/include/MVC/Controller/SugarController.php(435): SugarView->process() #3 /var/www/html/pmo2/include/MVC/Controller/SugarController.php(375): SugarController->processView() #4 /var/www/html/pmo2/include/MVC/SugarApplication.php(113): SugarController->execute() #5 /var/www/html/pmo2/index.php(52): SugarApplication->execute() #6 {main} thrown in /var/www/html/pmo2/include/EditView/EditView2.php on line 534