Add Linked dropdowns for multiple fields

[swanand0401]

Hi. I am on SuiteCRM Version 7.11.19. I am looking to make the below changes in the cases module:

Add a field named “Module”
Add a field named “Case category”
Add a field named “Case Sub Category”

All of them will be dropdowns. Depending on what the user selects in the Module dropdown, the Case Category options will be displayed and depending on what the user selects in the Case Category, the Subcategories will be displayed.

e.g. If the Module is Platform the following will be displayed in the
Case Category Field dropdown:
User Interface
Connection

If the selection is User Interface the following will be displayed in the Case Sub Category field:
Unable to login
Unable to navigate

If the selection is Connection the following will be displayed in the Case Sub Category field:
DB Connection Issues
File Connection Issues

Is this possible? Please advise how this can be achieved.

[LionSolution]

Dear swanand0401 what you are looking exists in SuuiteCRM,
you could use dependant dropdown fields in Studio

[swanand0401]

Thanks @LionSolution for the quick response. Could you please elaborate step wise on how to use the Dependant dropdown? I could not find any documentation related to it. Your help is much appreciated.

[sagarjaydeep]

Check this

Dynamic DropDown inside Studio

[image] I want have a web form to lead where customer can select 2 step of dropdown for example : Country ( DE, IT, FR ) step 1 - select ( DE ) > City ( Hamburg ) step 2 than inside LEAD the users of Suite CRM see DE > Hamburg or Hamburg i find this in to Studio : Dynamic DropDown… this is what i need? this function work? is a plugin? where i can find more info about? or what i need is a Dependent DropDown? i try to set Drop Down List a valid list and Parent DropDown a valid list but i se…

[swanand0401]

@sagarjaydeep Thanks for your response. I tried doing that at the case category and case subcategory level only. The case subcategory did not populate.

[LionSolution]

Hi swanand0401,
the key is to use

the right field name as parent dropdown.
Share yours settings if you still find issues

[swanand0401]

Thanks for your response @LionSolution . I believe I have input the right field name. Below are some screenshots:

Case Category:

Case SubCategory:

The Result:

What am I doing wrong?

Note: If I put in the category label in Parent dropdown of subcategory, it displays the dropdown in its entirety.

This is just a two level dependency that I tried. What I intend to do is use a three level dropdown but that would be once I am able to figure this out. Any help is much appreciated.

[LionSolution]

Hi swanand0401, what you did is correct; could you share please your dropdown list values?

Please note that values of the dependant list should be like:

ParentValueA_DependantValueA1
ParentValueA_DependantValueA2
ParentValueA_DependantValueA3
ParentValueB_DependantValueB1
ParentValueB_DependantValueB2
…

[pgr]

Here’s a nice tutorial for this:

How to create an Associated Dropdown

Here is the sequence: [image] [image] [image] [image] [image] [image] [image] [image]

[swanand0401]

Hi @LionSolution and @pgr thank you for this. I think I understand now, what I am doing incorrectly. Let me try changing a few things and get back to you.