We love the new Email template builder and the emails it generates are really cool.
I just wanted to give a summary of the issues we are seeing in 7.9.4 around the topic email settings, email composer and email history
Email settings:
a) I know from Sugar you only need to set the SMTP settings in the General Email sections and say all users can use this to send Emails. But not here
With 7.9.4 I need to define the user with an IMAP account as well, then it works!
Email composer:
a) Opening the Email composer I see the signature I defined.
b) If I add a template the signature disappears and I donāt see a way to add it.
Sent Email
a) The email that the recipients receives are correctly displayed with the right template, but of course without the signature
Email History
a) If you open the email in the subpanel the fields FROM: and TO: have no values, so you canāt see who sent or received the email
b) The body of the email shows the event template, not the template which was selected
Hope this list helps to get a quick resolution of the issues:
With 4 a) I still donāt have the From and To addresses even though I did a quick repair as suggested
4 b) the emil body is displaying correclty now, thanks
I seem to recall that emails imported prior to the application of the fix for issue 4 will not display the From and To addresses regardless. Newly imported emails should however.
I am still having issues with setting up the outgoing accounts for two of my users. We are a three person company. My outgoing email works fine and was set up in Admin -> email settings.
Then I set up incoming email for all of us and that works.
The outgoing accounts for my other two users never worked.
Error:SMTP Error: data not accepted.SMTP server error: DATA END command failed Detail: 5.7.60 SMTP; Client does not have permissions to send as this sender [SN1PR14MB0608.namprd14.prod.outlook.com] SMTP code: 550
If I change the UID and password to my Office365 account it works fine.
Iām at a loss and have posted about this multiple times.
Iād really appreciate some help or guidance on this.
And the templates for me are still not putting in a signature and the attachments are left off.
Thank you in advance for any help you can provide.
Thank you for that instruction. I tried it. It had no effect on the issue. I still canāt get the other two email accounts to successfully send emails.
@Aeroflyte if you can read this (long) thread on Github, Iām trying to solve this SMTP Connect problem that is bugging many people. Itās a tough bug tackle, let me tell you. I wish I had that problem on my system so I could debug it directly instead of having to try and solve it remotelyā¦
