7.8 Beta 2: Not able to edit body message of email template in Workflow module

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1

In Workflow module > Actions > Email template, not able to edit the body message

2

Hi I am not able to replicate this issue could you please provide more informartion

3

I went to SuiteCRM demo site and took a look. I was surprised to find that it is different from my system.

Does it link to any module that I need configure?

The content in the screenshot of my system were created some years ago using older version of SuiteCRM.

4

The demo instance is 7.7.9 and not 7.8 Beta as it is not yet fully stable or production ready. :slight_smile:

5

I have not modified the email template for a long time since created it 2 years ago. Didn’t realize that it comes with some layout templates now.

I look at my production server which is running on 7.7.9. Same issue, I do not see the html window for editing the body message. I cannot even modify the body message.

Is it due to some new settings that enable/disable this function?

6

This seems as though it could be a permission issue or JS caching issue. I suggest resetting your file permission and running a repair and rebuild and Repair JS Files.