I’m trying to upgrade 7.8.5 to 7.10.25, but I run into a problem I can’t solve. When using the upgrade wizard, it performs a system check, and then takes me to an empty page, with the menu still visible on top, no errors are thrown.
I don’t know what relevant info I can post here, various solutions I found and tried are not working for me, I set all permissions to 775 and still hit the same error.
Thanks for quick response, I seemed to have a little problem with paths in my backup, but after doing some changing around, I get different problem instead of blank page I get 500 internal error and these logs in suitecrm.log:
I made sure the permissions for folders in error message are 777, same error. Could you give me a hint about what should I look for in .htaccess as I have no expirience working with those files.
Server is from shared hosting so we don’t have access to everything, but
OS version is Linux 4.0.6,
PHP version is php5,
I have access SSH access but no admin rights.
Rebuilding htaccess yielded the same resault as before.
I couldn’t solve the problem on the server, so I decided to download app and database to try and upgrade suitecrm version locally.
I managed to get through upgrade process without trouble until the very end, upon finishing the upgrade, the app changed into series of hyperlinks and errors like so:
Upon loading the page in suitecrm.log several errors like this are thrown:
Edit: in log below error shows as unformatted HTML
Fri May 15 12:58:25 2020 [9472][e208713f-c2cd-debd-551c-5d81f78d6ae7][FATAL] Catch an error: [Notice] Undefined index: sidebartoggle occurred in C:\upgradeTest\cache\smarty\templates_c%%F9^F94^F946E606%%header.tpl.php on line 38 [2020-05-15 12:58:25]
Trace info: C:\upgradeTest\cache\smarty\templates_c%%F9^F94^F946E606%%header.tpl.php[L:38](:StackTraceErrorHandler) C:\xampp\htdocs\upgradeTests\vendor\smarty\smarty\libs\Smarty.class.php[L:1263](:include) C:\xampp\htdocs\upgradeTests\include\Sugar_Smarty.php[L:163](Smarty:fetch) C:\xampp\htdocs\upgradeTests\vendor\smarty\smarty\libs\Smarty.class.php[L:1113](Sugar_Smarty:fetch) C:\xampp\htdocs\upgradeTests\include\MVC\View\SugarView.php[L:779](Smarty:display) C:\xampp\htdocs\upgradeTests\include\MVC\View\SugarView.php[L:203](SugarView:displayHeader) C:\xampp\htdocs\upgradeTests\include\MVC\Controller\SugarController.php[L:435](SugarView:process) C:\xampp\htdocs\upgradeTests\include\MVC\Controller\SugarController.php[L:375](SugarController:processView) C:\xampp\htdocs\upgradeTests\include\MVC\SugarApplication.php[L:113](SugarController:execute) C:\xampp\htdocs\upgradeTests\index.php[L:52](SugarApplication:execute)
Fri May 15 12:58:25 2020 [9472][e208713f-c2cd-debd-551c-5d81f78d6ae7][FATAL] Catch an error: [Notice] Undefined index: email_warning_notifications occurred in C:\xampp\htdocs\upgradeTests\modules\Administration\Administration.php on line 84 [2020-05-15 12:58:25]
I couldn’t find anyone having similar problem on the web so I decided to post my problem here.
Php version I have locally is 7.2.
Upgrade was from suitecrm 7.8.5 to 7.10.25.
Ealier I thought it might be an issue with theme as I had old black and red theme on so I restored the pre-upgrade version and changed my theme to SuiteP and tried the update again with the same resaults.