7.1.2 Upgrade Wizard blank screen

SuiteCRM Forum - English Language Installation & Upgrade Help
1

I am exp[erincing a number of problems with 7.1.2 and was really hoping that 7.1.3 would solve them. Problem is the UpgareWizard in 7.1.2 will not start - just a blank screen.

upgradeWizard.log
Wed, 20 Aug 2014 12:35:38 +0100 [UpgradeWizard] - setting session variables…
Wed, 20 Aug 2014 12:35:38 +0100 [UpgradeWizard] - [At end.php]
Wed, 20 Aug 2014 12:35:38 +0100 [UpgradeWizard] - Writing FTS hooks
Wed, 20 Aug 2014 12:35:38 +0100 [UpgradeWizard] - About to repair the database.
Wed, 20 Aug 2014 12:35:40 +0100 [UpgradeWizard] - database repaired
Wed, 20 Aug 2014 12:35:40 +0100 [UpgradeWizard] - Start Rebuilding the config file again
Wed, 20 Aug 2014 12:35:40 +0100 [UpgradeWizard] - Finish Rebuilding the config file again
Wed, 20 Aug 2014 12:35:40 +0100 [UpgradeWizard] - Begin upgrade_connectors
Wed, 20 Aug 2014 12:35:40 +0100 [UpgradeWizard] - End upgrade_connectors

sugarcrm.log
Wed Aug 20 12:35:40 2014 [26079][1][ERROR] Unable to process image file cube_bg.gif
Wed Aug 20 12:35:40 2014 [26079][1][ERROR] Unable to process image file sugarcrm_login.png
Wed Aug 20 12:35:40 2014 [26079][1][ERROR] Unable to process image file powered_by_sugarcrm.gif
… Many more files here
Wed Aug 20 12:35:40 2014 [26079][1][ERROR] Unable to process image file sugar-yui-sprites-green.png

All permissions 775, owner same as web server

Any clues, please?

Cheers
Tony

2

Hi Tony,

The errors in the error log should not cause the upgrade to fail, and are not errors I have seen before. If you hover over your username(top right) and click ‘About’, are you still on 7.1.2 or 7.1.3?

Thanks,

Will.

3

Hi Will,

I’m still on Version 7.1.2 Sugar Version 6.5.17 (Build 1220). The upgrade wizard does not start, hence I cannot begin the upgrade.

Cheers

4

Hi I’m having the same problem, has some one found a solution for this?
As I would like to upgrade to version 7.1.4

5

Nope. :frowning: Some help would be appreciated.

I can provide access to the installation or whatever is needed.

6

is there anything in the apache error logs ? which would point to the cause of the problem ?

7

Apologies for the delay. I am no longer at this firm and cannot access the logs.

I guess we’ll have to close the thread.

Cheers

8

Hello. Same problem here. Steps to reproduce:

  1. Sign in as administrative user
  2. In Administration panel, System group, choose Upgrade Wizard.
  3. At Welcome screen, choose ‘Next>’
  4. Observe ‘System Check in Progress’ screen with barber pole.
  5. After a short delay, view blank workspace. Top menu continues to render. Center workspace is empty
9

Hi mdemarco,

Do you have anything in your sugarcrm.log ? or even the logs for the server, apache, mysql etc ?

10

Hello,

Have you tried this?

https://suitecrm.com/forum/installation-upgrade-help/2332-upgrade-wizard-problem

Regards