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"504 Gateway Timeout" error after completing the installation

Hello everyone,

After installing SuiteCRM in our FTP we meet a “504 Gateway Timeout” error that we do not understand.

We tried to follow the instructions we’ve find here : https://suitecrm.com/suitecrm/forum/installation-upgrade-help/3792-gateway-time-out

Please find below our .htaccess file content :

# BEGIN SUGARCRM RESTRICTIONS
RedirectMatch 403 .*\.log$
RedirectMatch 403 /+not_imported_.*\.txt
RedirectMatch 403 /+(soap|cache|xtemplate|data|examples|include|log4php|metadata|modules)/+.*\.(php|tpl)
RedirectMatch 403 /+emailmandelivery\.php
RedirectMatch 403 /+upload
RedirectMatch 403 /+custom/+blowfish
RedirectMatch 403 /+cache/+diagnostic
RedirectMatch 403 /+files\.md5$
# END SUGARCRM RESTRICTIONS
<IfModule mod_rewrite.c>
    Options +SymLinksIfOwnerMatch
    RewriteEngine On
    RewriteBase /SuiteCRM
    RewriteRule ^cache/jsLanguage/(.._..).js$ index.php?entryPoint=jslang&modulename=app_strings&lang=$1 [L,QSA]
    RewriteRule ^cache/jsLanguage/(\w*)/(.._..).js$ index.php?entryPoint=jslang&modulename=$1&lang=$2 [L,QSA]
    
    RewriteRule ^api/(.*?)$ lib/API/public/index.php/$1 [L]
    RewriteRule ^api/(.*)$ - [env=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
    
    RewriteRule ^Api/access_token$ Api/index.php/access_token [L]
    RewriteRule ^Api/V8/(.*?)$ Api/index.php/V8/$1 [L]
    RewriteRule ^Api/(.*)$ - [env=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
</IfModule>
<FilesMatch "\.(jpg|png|gif|js|css|ico)$">
        <IfModule mod_headers.c>
                Header set ETag ""
                Header set Cache-Control "max-age=2592000"
                Header set Expires "01 Jan 2112 00:00:00 GMT"
        </IfModule>
</FilesMatch>
<IfModule mod_expires.c>
        ExpiresByType text/css "access plus 1 month"
        ExpiresByType text/javascript "access plus 1 month"
        ExpiresByType application/x-javascript "access plus 1 month"
        ExpiresByType image/gif "access plus 1 month"
        ExpiresByType image/jpg "access plus 1 month"
        ExpiresByType image/png "access plus 1 month"
</IfModule>

# PHP 5, Apache 1 and 2.
<IfModule mod_php5.c>
php_value magic_quotes_gpc 0
php_value register_globals 0
php_value session.auto_start 0
php_value mbstring.http_input pass
php_value mbstring.http_output pass
php_value mbstring.encoding_translation 0
php_value memory_limit 128M
php_value post_max_size 75M
php_value upload_max_filesize 75M
php_value max_execution_time 601
php_value timeout 601
</IfModule>

And our config_override.php content :

<?php
/***CONFIGURATOR***/
$sugar_config['disable_persistent_connections'] = false;
$sugar_config['disable_count_query'] = true;
$sugar_config['disable_vcr'] = true;
$sugar_config['hide_subpanels'] = true;
$sugar_config['hide_subpanels_on_login'] = true;
$sugar_config['save_query'] = 'populate_only';
$sugar_config['verify_client_ip'] = false;
/***CONFIGURATOR***/

We’ve tried with higher “php_value timeout” and “php_value max_execution_time” values but it’s still displaying the “504 error”.

Do you have any idea of something we’ve missed during the installation or configuration process ?

Thank you very much

Thomas

Before anything, check both your logs.

Then, how long is it taking before it times out? Count the seconds, sometimes it is a valuable clue.

This is an unusual error, I suspect something in your network configuration, more than any problem specific to SuiteCRM.

I would use 512MB for memory_limit, if possible. Definitely not just 128Mb… restart your web server after making the change.

Thank you pgr for your answer.

Time out occurs after 60-65 seconds.

I’ve changed timeout settings to a higher value and memory_limit to 512 mb but it still has no effect.

I’ve juste tried to reinstall SuiteCRM but it’s still not working. I always get the “504 Gateway Timeout” when trying to access to index.php page after the installation :

You can fin below the install.log content :

2018-10-30 10:22:28...installerHook: Info: custom/install/install_hooks.php not present, no custom hooks to execute
2018-10-30 10:22:36...Begin System Check Process *************
2018-10-30 10:22:36...XML Parsing Support Found
2018-10-30 10:22:36...MBString Support Found
2018-10-30 10:22:36...ZIP Support Found
2018-10-30 10:22:36.../custom directory and subdirectory check passed
2018-10-30 10:22:36...cache directory and subdirectory check passed
2018-10-30 10:22:39.../module  directory and subdirectory check passed
2018-10-30 10:22:39.../upload directory check passed
2018-10-30 10:22:39.../zip check passed
2018-10-30 10:22:39...PCRE version check passed
2018-10-30 10:22:39...installerHook: Info: custom/install/install_hooks.php not present, no custom hooks to execute
2018-10-30 10:22:39...php.ini location found. /usr/local/php7.1/etc/php-cgi.ini
2018-10-30 10:22:39...Outputting HTML for System check
2018-10-30 10:22:39...No Errors were found *************
2018-10-30 10:22:44...installerHook: Info: custom/install/install_hooks.php not present, no custom hooks to execute
2018-10-30 10:23:21...installerHook: Info: custom/install/install_hooks.php not present, no custom hooks to execute
2018-10-30 10:24:48...Begin DB Check Process *************
2018-10-30 10:24:48...testing with mysql:mysqli
2018-10-30 10:24:48...Basic form info is valid, continuing Process.
2018-10-30 10:24:48...Testing user account...
2018-10-30 10:24:48...Connection made using  host: whitebloziosc.mysql.db, usr: whitebloziosc
2018-10-30 10:24:48...SUCCESS:: no errors detected!
2018-10-30 10:24:48...End DB Check Process *************
2018-10-30 10:24:52...installerHook: Info: custom/install/install_hooks.php not present, no custom hooks to execute
2018-10-30 10:24:52...calling handleSugarConfig()
2018-10-30 10:24:52...calling handleHtaccess()
2018-10-30 10:24:52...calling handleDbCreateDatabase()
2018-10-30 10:24:54...looping through all the Beans and create their tables
2018-10-30 10:24:59...processing table acl_actions
2018-10-30 10:24:59...creating table acl_actions
2018-10-30 10:24:59...creating Relationship Meta for ACLAction
2018-10-30 10:24:59...processing table acl_roles
2018-10-30 10:24:59...creating table acl_roles
2018-10-30 10:24:59...creating Relationship Meta for ACLRole
2018-10-30 10:24:59...processing table relationships
2018-10-30 10:24:59...creating table relationships
2018-10-30 10:24:59...creating Relationship Meta for Relationship
2018-10-30 10:24:59...processing table leads
2018-10-30 10:25:01...creating table leads
2018-10-30 10:25:01...creating Relationship Meta for Lead
2018-10-30 10:25:01...processing table cases
2018-10-30 10:25:01...creating table cases
2018-10-30 10:25:01...creating Relationship Meta for Case
2018-10-30 10:25:01...processing table bugs
2018-10-30 10:25:01...creating table bugs
2018-10-30 10:25:01...creating Relationship Meta for Bug
2018-10-30 10:25:06...processing table users
2018-10-30 10:25:06...creating table users
2018-10-30 10:25:06...creating Relationship Meta for User
2018-10-30 10:25:06...processing table campaign_log
2018-10-30 10:25:06...creating table campaign_log
2018-10-30 10:25:06...creating Relationship Meta for CampaignLog
2018-10-30 10:25:06...processing table project
2018-10-30 10:25:06...creating table project
2018-10-30 10:25:06...creating Relationship Meta for Project
2018-10-30 10:25:06...processing table project_task
2018-10-30 10:25:06...creating table project_task
2018-10-30 10:25:06...creating Relationship Meta for ProjectTask
2018-10-30 10:25:06...processing table campaigns
2018-10-30 10:25:06...creating table campaigns
2018-10-30 10:25:06...creating Relationship Meta for Campaign
2018-10-30 10:25:06...processing table prospect_lists
2018-10-30 10:25:06...creating table prospect_lists
2018-10-30 10:25:06...creating Relationship Meta for ProspectList
2018-10-30 10:25:07...processing table prospects
2018-10-30 10:25:07...creating table prospects
2018-10-30 10:25:07...creating Relationship Meta for Prospect
2018-10-30 10:25:07...processing table email_marketing
2018-10-30 10:25:07...creating table email_marketing
2018-10-30 10:25:07...creating Relationship Meta for EmailMarketing
2018-10-30 10:25:07...processing table campaign_trkrs
2018-10-30 10:25:07...creating table campaign_trkrs
2018-10-30 10:25:07...creating Relationship Meta for CampaignTracker
2018-10-30 10:25:07...processing table releases
2018-10-30 10:25:07...creating table releases
2018-10-30 10:25:07...creating Relationship Meta for Release
2018-10-30 10:25:07...processing table emailman
2018-10-30 10:25:07...creating table emailman
2018-10-30 10:25:07...creating Relationship Meta for EmailMan
2018-10-30 10:25:07...processing table schedulers
2018-10-30 10:25:07...creating table schedulers
2018-10-30 10:25:07...creating Relationship Meta for Scheduler
2018-10-30 10:25:07...processing table job_queue
2018-10-30 10:25:07...creating table job_queue
2018-10-30 10:25:07...creating Relationship Meta for SchedulersJob
2018-10-30 10:25:07...processing table contacts
2018-10-30 10:25:07...creating table contacts
2018-10-30 10:25:07...creating Relationship Meta for Contact
2018-10-30 10:25:08...processing table accounts
2018-10-30 10:25:08...creating table accounts
2018-10-30 10:25:08...creating Relationship Meta for Account
2018-10-30 10:25:08...processing table opportunities
2018-10-30 10:25:08...creating table opportunities
2018-10-30 10:25:08...creating Relationship Meta for Opportunity
2018-10-30 10:25:08...processing table email_templates
2018-10-30 10:25:08...creating table email_templates
2018-10-30 10:25:08...creating Relationship Meta for EmailTemplate
2018-10-30 10:25:13...processing table notes
2018-10-30 10:25:13...creating table notes
2018-10-30 10:25:13...creating Relationship Meta for Note
2018-10-30 10:25:13...processing table calls
2018-10-30 10:25:13...creating table calls
2018-10-30 10:25:13...creating Relationship Meta for Call
2018-10-30 10:25:13...processing table emails
2018-10-30 10:25:13...creating table emails
2018-10-30 10:25:13...creating Relationship Meta for Email
2018-10-30 10:25:13...processing table meetings
2018-10-30 10:25:14...creating table meetings
2018-10-30 10:25:14...creating Relationship Meta for Meeting
2018-10-30 10:25:14...processing table tasks
2018-10-30 10:25:14...creating table tasks
2018-10-30 10:25:14...creating Relationship Meta for Task
2018-10-30 10:25:14...processing table users
2018-10-30 10:25:14...processing table users
2018-10-30 10:25:14...processing table currencies
2018-10-30 10:25:14...creating table currencies
2018-10-30 10:25:14...creating Relationship Meta for Currency
2018-10-30 10:25:14...processing table tracker
2018-10-30 10:25:14...creating table tracker
2018-10-30 10:25:14...creating Relationship Meta for Tracker
2018-10-30 10:25:14...processing table import_maps
2018-10-30 10:25:14...creating table import_maps
2018-10-30 10:25:14...creating Relationship Meta for ImportMap
2018-10-30 10:25:14...processing table users_last_import
2018-10-30 10:25:14...creating table users_last_import
2018-10-30 10:25:14...creating Relationship Meta for UsersLastImport
2018-10-30 10:25:14...processing table config
2018-10-30 10:25:14...creating table config
2018-10-30 10:25:14...creating Relationship Meta for Administration
2018-10-30 10:25:14...processing table upgrade_history
2018-10-30 10:25:14...creating table upgrade_history
2018-10-30 10:25:14...creating Relationship Meta for UpgradeHistory
2018-10-30 10:25:14...processing table vcals
2018-10-30 10:25:14...creating table vcals
2018-10-30 10:25:14...creating Relationship Meta for vCal
2018-10-30 10:25:14...processing table alerts
2018-10-30 10:25:14...creating table alerts
2018-10-30 10:25:14...creating Relationship Meta for Alert
2018-10-30 10:25:14...processing table roles
2018-10-30 10:25:14...creating table roles
2018-10-30 10:25:14...creating Relationship Meta for Role
2018-10-30 10:25:14...processing table documents
2018-10-30 10:25:15...creating table documents
2018-10-30 10:25:15...creating Relationship Meta for Document
2018-10-30 10:25:15...processing table document_revisions
2018-10-30 10:25:15...creating table document_revisions
2018-10-30 10:25:15...creating Relationship Meta for DocumentRevision
2018-10-30 10:25:15...processing table fields_meta_data
2018-10-30 10:25:15...creating table fields_meta_data
2018-10-30 10:25:15...creating Relationship Meta for FieldsMetaData
2018-10-30 10:25:15...processing table inbound_email
2018-10-30 10:25:15...creating table inbound_email
2018-10-30 10:25:15...creating Relationship Meta for InboundEmail
2018-10-30 10:25:15...processing table saved_search
2018-10-30 10:25:15...creating table saved_search
2018-10-30 10:25:15...creating Relationship Meta for SavedSearch
2018-10-30 10:25:15...processing table user_preferences
2018-10-30 10:25:15...creating table user_preferences
2018-10-30 10:25:15...creating Relationship Meta for UserPreference
2018-10-30 10:25:15...processing table 
2018-10-30 10:25:15...processing table email_addresses
2018-10-30 10:25:15...creating table email_addresses
2018-10-30 10:25:15...creating Relationship Meta for EmailAddress
2018-10-30 10:25:15...processing table emails_text
2018-10-30 10:25:15...creating table emails_text
2018-10-30 10:25:15...creating Relationship Meta for EmailText
2018-10-30 10:25:15...processing table spots
2018-10-30 10:25:15...creating table spots
2018-10-30 10:25:15...creating Relationship Meta for Spots
2018-10-30 10:25:15...processing table aobh_businesshours
2018-10-30 10:25:15...creating table aobh_businesshours
2018-10-30 10:25:15...creating Relationship Meta for AOBH_BusinessHours
2018-10-30 10:25:15...processing table sugarfeed
2018-10-30 10:25:15...creating table sugarfeed
2018-10-30 10:25:15...creating Relationship Meta for SugarFeed
2018-10-30 10:25:15...processing table eapm
2018-10-30 10:25:15...creating table eapm
2018-10-30 10:25:15...creating Relationship Meta for EAPM
2018-10-30 10:25:20...processing table oauth_consumer
2018-10-30 10:25:20...creating table oauth_consumer
2018-10-30 10:25:20...creating Relationship Meta for OAuthKey
2018-10-30 10:25:20...processing table oauth_tokens
2018-10-30 10:25:20...creating table oauth_tokens
2018-10-30 10:25:20...creating Relationship Meta for OAuthToken
2018-10-30 10:25:20...processing table am_projecttemplates
2018-10-30 10:25:20...creating table am_projecttemplates
2018-10-30 10:25:20...creating Relationship Meta for AM_ProjectTemplates
2018-10-30 10:25:20...processing table am_tasktemplates
2018-10-30 10:25:20...creating table am_tasktemplates
2018-10-30 10:25:20...creating Relationship Meta for AM_TaskTemplates
2018-10-30 10:25:20...processing table favorites
2018-10-30 10:25:20...creating table favorites
2018-10-30 10:25:20...creating Relationship Meta for Favorites
2018-10-30 10:25:20...processing table aok_knowledge_base_categories
2018-10-30 10:25:21...creating table aok_knowledge_base_categories
2018-10-30 10:25:21...creating Relationship Meta for AOK_Knowledge_Base_Categories
2018-10-30 10:25:21...processing table aok_knowledgebase
2018-10-30 10:25:21...creating table aok_knowledgebase
2018-10-30 10:25:21...creating Relationship Meta for AOK_KnowledgeBase
2018-10-30 10:25:21...processing table reminders
2018-10-30 10:25:21...creating table reminders
2018-10-30 10:25:21...creating Relationship Meta for Reminder
2018-10-30 10:25:21...processing table reminders_invitees
2018-10-30 10:25:21...creating table reminders_invitees
2018-10-30 10:25:21...creating Relationship Meta for Reminder_Invitee
2018-10-30 10:25:21...processing table fp_events
2018-10-30 10:25:21...creating table fp_events
2018-10-30 10:25:21...creating Relationship Meta for FP_events
2018-10-30 10:25:21...processing table fp_event_locations
2018-10-30 10:25:21...creating table fp_event_locations
2018-10-30 10:25:21...creating Relationship Meta for FP_Event_Locations
2018-10-30 10:25:21...processing table aod_indexevent
2018-10-30 10:25:21...creating table aod_indexevent
2018-10-30 10:25:21...creating Relationship Meta for AOD_IndexEvent
2018-10-30 10:25:21...processing table aod_index
2018-10-30 10:25:22...creating table aod_index
2018-10-30 10:25:22...creating Relationship Meta for AOD_Index
2018-10-30 10:25:22...processing table aop_case_events
2018-10-30 10:25:22...creating table aop_case_events
2018-10-30 10:25:22...creating Relationship Meta for AOP_Case_Events
2018-10-30 10:25:22...processing table aop_case_updates
2018-10-30 10:25:22...creating table aop_case_updates
2018-10-30 10:25:22...creating Relationship Meta for AOP_Case_Updates
2018-10-30 10:25:22...processing table aor_reports
2018-10-30 10:25:23...creating table aor_reports
2018-10-30 10:25:23...creating Relationship Meta for AOR_Report
2018-10-30 10:25:27...processing table aor_fields
2018-10-30 10:25:27...creating table aor_fields
2018-10-30 10:25:27...creating Relationship Meta for AOR_Field
2018-10-30 10:25:27...processing table aor_charts
2018-10-30 10:25:27...creating table aor_charts
2018-10-30 10:25:27...creating Relationship Meta for AOR_Chart
2018-10-30 10:25:27...processing table aor_conditions
2018-10-30 10:25:27...creating table aor_conditions
2018-10-30 10:25:27...creating Relationship Meta for AOR_Condition
2018-10-30 10:25:27...processing table aor_scheduled_reports
2018-10-30 10:25:27...creating table aor_scheduled_reports
2018-10-30 10:25:27...creating Relationship Meta for AOR_Scheduled_Reports
2018-10-30 10:25:27...processing table aos_contracts
2018-10-30 10:25:27...creating table aos_contracts
2018-10-30 10:25:27...creating Relationship Meta for AOS_Contracts
2018-10-30 10:25:27...processing table aos_invoices
2018-10-30 10:25:28...creating table aos_invoices
2018-10-30 10:25:28...creating Relationship Meta for AOS_Invoices
2018-10-30 10:25:28...processing table aos_pdf_templates
2018-10-30 10:25:28...creating table aos_pdf_templates
2018-10-30 10:25:28...creating Relationship Meta for AOS_PDF_Templates
2018-10-30 10:25:28...processing table aos_product_categories
2018-10-30 10:25:28...creating table aos_product_categories
2018-10-30 10:25:28...creating Relationship Meta for AOS_Product_Categories
2018-10-30 10:25:28...processing table aos_products
2018-10-30 10:25:29...creating table aos_products
2018-10-30 10:25:29...creating Relationship Meta for AOS_Products
2018-10-30 10:25:29...processing table aos_products_quotes
2018-10-30 10:25:29...creating table aos_products_quotes
2018-10-30 10:25:29...creating Relationship Meta for AOS_Products_Quotes
2018-10-30 10:25:29...processing table aos_line_item_groups
2018-10-30 10:25:29...creating table aos_line_item_groups
2018-10-30 10:25:29...creating Relationship Meta for AOS_Line_Item_Groups
2018-10-30 10:25:29...processing table aos_quotes
2018-10-30 10:25:32...creating table aos_quotes
2018-10-30 10:25:32...creating Relationship Meta for AOS_Quotes
2018-10-30 10:25:36...processing table aow_actions
2018-10-30 10:25:36...creating table aow_actions
2018-10-30 10:25:36...creating Relationship Meta for AOW_Action
2018-10-30 10:25:36...processing table aow_workflow
2018-10-30 10:25:36...creating table aow_workflow
2018-10-30 10:25:36...creating Relationship Meta for AOW_WorkFlow
2018-10-30 10:25:36...processing table aow_processed
2018-10-30 10:25:36...creating table aow_processed
2018-10-30 10:25:36...creating Relationship Meta for AOW_Processed
2018-10-30 10:25:36...processing table aow_conditions
2018-10-30 10:25:36...creating table aow_conditions
2018-10-30 10:25:36...creating Relationship Meta for AOW_Condition
2018-10-30 10:25:36...processing table jjwg_maps
2018-10-30 10:25:36...creating table jjwg_maps
2018-10-30 10:25:36...creating Relationship Meta for jjwg_Maps
2018-10-30 10:25:36...processing table jjwg_markers
2018-10-30 10:25:37...creating table jjwg_markers
2018-10-30 10:25:37...creating Relationship Meta for jjwg_Markers
2018-10-30 10:25:37...processing table jjwg_areas
2018-10-30 10:25:37...creating table jjwg_areas
2018-10-30 10:25:37...creating Relationship Meta for jjwg_Areas
2018-10-30 10:25:37...processing table jjwg_address_cache
2018-10-30 10:25:37...creating table jjwg_address_cache
2018-10-30 10:25:37...creating Relationship Meta for jjwg_Address_Cache
2018-10-30 10:25:37...processing table calls_reschedule
2018-10-30 10:25:37...creating table calls_reschedule
2018-10-30 10:25:37...creating Relationship Meta for Calls_Reschedule
2018-10-30 10:25:37...processing table securitygroups
2018-10-30 10:25:38...creating table securitygroups
2018-10-30 10:25:38...creating Relationship Meta for SecurityGroup
2018-10-30 10:25:38...processing table outbound_email
2018-10-30 10:25:38...creating table outbound_email
2018-10-30 10:25:38...creating Relationship Meta for OutboundEmailAccounts
2018-10-30 10:25:38...processing table templatesectionline
2018-10-30 10:25:38...creating table templatesectionline
2018-10-30 10:25:38...creating Relationship Meta for TemplateSectionLine
2018-10-30 10:25:38...processing table oauth2tokens
2018-10-30 10:25:38...creating table oauth2tokens
2018-10-30 10:25:38...creating Relationship Meta for OAuth2Tokens
2018-10-30 10:25:38...processing table oauth2clients
2018-10-30 10:25:38...creating table oauth2clients
2018-10-30 10:25:38...creating Relationship Meta for OAuth2Clients
2018-10-30 10:25:38...processing table surveyresponses
2018-10-30 10:25:38...creating table surveyresponses
2018-10-30 10:25:38...creating Relationship Meta for SurveyResponses
2018-10-30 10:25:38...processing table surveys
2018-10-30 10:25:38...creating table surveys
2018-10-30 10:25:38...creating Relationship Meta for Surveys
2018-10-30 10:25:43...processing table surveyquestionresponses
2018-10-30 10:25:43...creating table surveyquestionresponses
2018-10-30 10:25:43...creating Relationship Meta for SurveyQuestionResponses
2018-10-30 10:25:43...processing table surveyquestions
2018-10-30 10:25:43...creating table surveyquestions
2018-10-30 10:25:43...creating Relationship Meta for SurveyQuestions
2018-10-30 10:25:43...processing table surveyquestionoptions
2018-10-30 10:25:43...creating table surveyquestionoptions
2018-10-30 10:25:43...creating Relationship Meta for SurveyQuestionOptions
2018-10-30 10:25:45...Begin creating Defaults
2018-10-30 10:25:45...insert defaults into config table
2018-10-30 10:25:45...Creating default users
2018-10-30 10:25:46...Creating default scheduler jobs
2018-10-30 10:25:50...Enable SugarFeeds
2018-10-30 10:25:50...Installation has completed *********
2018-10-30 10:26:19...populating the db with seed data
2018-10-30 10:26:19...Save configuration settings..
2018-10-30 10:26:19...save locale
2018-10-30 10:26:19...new Administration
2018-10-30 10:26:19...retrieveSettings
2018-10-30 10:26:19...AdminWizard OFF
2018-10-30 10:26:23...saveConfig
2018-10-30 10:26:23...new Configurator
2018-10-30 10:26:23...populateFromPost
2018-10-30 10:26:23...handleOverride
2018-10-30 10:26:23...addCronAllowedUser
2018-10-30 10:26:23...saveConfig
2018-10-30 10:26:23...new Currency
2018-10-30 10:26:23...retrieve
2018-10-30 10:26:23...DBG: save currency
2018-10-30 10:26:23...Save user settings..
2018-10-30 10:26:23...DBG: SugarThemeRegistry::getDefault
2018-10-30 10:26:23...DBG: require modules/Users/Save.php

And the suitecrm.log content :

Tue Oct 30 11:26:23 2018 [14877][1][FATAL] ERROR: rmdir_recursive(): argument cache/themes/SuiteP/modules is not a file or a dir.

Thank you again.

Are you hosting this yourself, or is it shared hosting? In this case, I would contact their support about this, ask them for help, this sounds like a server configuration issue.

Can you find the web server log? That’s the log I most expect to have a meaningful answer. It’s usually called php_errors.log but that can be set up in php.ini (look in there to check if the log is enabled, and which is the path and filename).

We’re using OVH to host the application.

Since we cannot edit the php.ini file to enable logs (our user is not allowed to do that), we will contact OVH support.

Thank you for your answers.

Bonjour,
Did you find the solution to your issue? I have exactly the same problem.
Before calling OVH… :slight_smile:
Thanks a lot.

Hi,

No we did not find the solution…

Good luck !

Any solution here? I am having the same issue when attempting to upgrade from SuiteCRM Version 7.10.5 to SuiteCRM Version 7.11.4.

For me: change max_execution_time = 300 in php.ini

Also if using nginx add this
fastcgi_read_timeout 300;