I’ve changed timeout settings to a higher value and memory_limit to 512 mb but it still has no effect.
I’ve juste tried to reinstall SuiteCRM but it’s still not working. I always get the “504 Gateway Timeout” when trying to access to index.php page after the installation :
You can fin below the install.log content :
2018-10-30 10:22:28...installerHook: Info: custom/install/install_hooks.php not present, no custom hooks to execute
2018-10-30 10:22:36...Begin System Check Process *************
2018-10-30 10:22:36...XML Parsing Support Found
2018-10-30 10:22:36...MBString Support Found
2018-10-30 10:22:36...ZIP Support Found
2018-10-30 10:22:36.../custom directory and subdirectory check passed
2018-10-30 10:22:36...cache directory and subdirectory check passed
2018-10-30 10:22:39.../module directory and subdirectory check passed
2018-10-30 10:22:39.../upload directory check passed
2018-10-30 10:22:39.../zip check passed
2018-10-30 10:22:39...PCRE version check passed
2018-10-30 10:22:39...installerHook: Info: custom/install/install_hooks.php not present, no custom hooks to execute
2018-10-30 10:22:39...php.ini location found. /usr/local/php7.1/etc/php-cgi.ini
2018-10-30 10:22:39...Outputting HTML for System check
2018-10-30 10:22:39...No Errors were found *************
2018-10-30 10:22:44...installerHook: Info: custom/install/install_hooks.php not present, no custom hooks to execute
2018-10-30 10:23:21...installerHook: Info: custom/install/install_hooks.php not present, no custom hooks to execute
2018-10-30 10:24:48...Begin DB Check Process *************
2018-10-30 10:24:48...testing with mysql:mysqli
2018-10-30 10:24:48...Basic form info is valid, continuing Process.
2018-10-30 10:24:48...Testing user account...
2018-10-30 10:24:48...Connection made using host: whitebloziosc.mysql.db, usr: whitebloziosc
2018-10-30 10:24:48...SUCCESS:: no errors detected!
2018-10-30 10:24:48...End DB Check Process *************
2018-10-30 10:24:52...installerHook: Info: custom/install/install_hooks.php not present, no custom hooks to execute
2018-10-30 10:24:52...calling handleSugarConfig()
2018-10-30 10:24:52...calling handleHtaccess()
2018-10-30 10:24:52...calling handleDbCreateDatabase()
2018-10-30 10:24:54...looping through all the Beans and create their tables
2018-10-30 10:24:59...processing table acl_actions
2018-10-30 10:24:59...creating table acl_actions
2018-10-30 10:24:59...creating Relationship Meta for ACLAction
2018-10-30 10:24:59...processing table acl_roles
2018-10-30 10:24:59...creating table acl_roles
2018-10-30 10:24:59...creating Relationship Meta for ACLRole
2018-10-30 10:24:59...processing table relationships
2018-10-30 10:24:59...creating table relationships
2018-10-30 10:24:59...creating Relationship Meta for Relationship
2018-10-30 10:24:59...processing table leads
2018-10-30 10:25:01...creating table leads
2018-10-30 10:25:01...creating Relationship Meta for Lead
2018-10-30 10:25:01...processing table cases
2018-10-30 10:25:01...creating table cases
2018-10-30 10:25:01...creating Relationship Meta for Case
2018-10-30 10:25:01...processing table bugs
2018-10-30 10:25:01...creating table bugs
2018-10-30 10:25:01...creating Relationship Meta for Bug
2018-10-30 10:25:06...processing table users
2018-10-30 10:25:06...creating table users
2018-10-30 10:25:06...creating Relationship Meta for User
2018-10-30 10:25:06...processing table campaign_log
2018-10-30 10:25:06...creating table campaign_log
2018-10-30 10:25:06...creating Relationship Meta for CampaignLog
2018-10-30 10:25:06...processing table project
2018-10-30 10:25:06...creating table project
2018-10-30 10:25:06...creating Relationship Meta for Project
2018-10-30 10:25:06...processing table project_task
2018-10-30 10:25:06...creating table project_task
2018-10-30 10:25:06...creating Relationship Meta for ProjectTask
2018-10-30 10:25:06...processing table campaigns
2018-10-30 10:25:06...creating table campaigns
2018-10-30 10:25:06...creating Relationship Meta for Campaign
2018-10-30 10:25:06...processing table prospect_lists
2018-10-30 10:25:06...creating table prospect_lists
2018-10-30 10:25:06...creating Relationship Meta for ProspectList
2018-10-30 10:25:07...processing table prospects
2018-10-30 10:25:07...creating table prospects
2018-10-30 10:25:07...creating Relationship Meta for Prospect
2018-10-30 10:25:07...processing table email_marketing
2018-10-30 10:25:07...creating table email_marketing
2018-10-30 10:25:07...creating Relationship Meta for EmailMarketing
2018-10-30 10:25:07...processing table campaign_trkrs
2018-10-30 10:25:07...creating table campaign_trkrs
2018-10-30 10:25:07...creating Relationship Meta for CampaignTracker
2018-10-30 10:25:07...processing table releases
2018-10-30 10:25:07...creating table releases
2018-10-30 10:25:07...creating Relationship Meta for Release
2018-10-30 10:25:07...processing table emailman
2018-10-30 10:25:07...creating table emailman
2018-10-30 10:25:07...creating Relationship Meta for EmailMan
2018-10-30 10:25:07...processing table schedulers
2018-10-30 10:25:07...creating table schedulers
2018-10-30 10:25:07...creating Relationship Meta for Scheduler
2018-10-30 10:25:07...processing table job_queue
2018-10-30 10:25:07...creating table job_queue
2018-10-30 10:25:07...creating Relationship Meta for SchedulersJob
2018-10-30 10:25:07...processing table contacts
2018-10-30 10:25:07...creating table contacts
2018-10-30 10:25:07...creating Relationship Meta for Contact
2018-10-30 10:25:08...processing table accounts
2018-10-30 10:25:08...creating table accounts
2018-10-30 10:25:08...creating Relationship Meta for Account
2018-10-30 10:25:08...processing table opportunities
2018-10-30 10:25:08...creating table opportunities
2018-10-30 10:25:08...creating Relationship Meta for Opportunity
2018-10-30 10:25:08...processing table email_templates
2018-10-30 10:25:08...creating table email_templates
2018-10-30 10:25:08...creating Relationship Meta for EmailTemplate
2018-10-30 10:25:13...processing table notes
2018-10-30 10:25:13...creating table notes
2018-10-30 10:25:13...creating Relationship Meta for Note
2018-10-30 10:25:13...processing table calls
2018-10-30 10:25:13...creating table calls
2018-10-30 10:25:13...creating Relationship Meta for Call
2018-10-30 10:25:13...processing table emails
2018-10-30 10:25:13...creating table emails
2018-10-30 10:25:13...creating Relationship Meta for Email
2018-10-30 10:25:13...processing table meetings
2018-10-30 10:25:14...creating table meetings
2018-10-30 10:25:14...creating Relationship Meta for Meeting
2018-10-30 10:25:14...processing table tasks
2018-10-30 10:25:14...creating table tasks
2018-10-30 10:25:14...creating Relationship Meta for Task
2018-10-30 10:25:14...processing table users
2018-10-30 10:25:14...processing table users
2018-10-30 10:25:14...processing table currencies
2018-10-30 10:25:14...creating table currencies
2018-10-30 10:25:14...creating Relationship Meta for Currency
2018-10-30 10:25:14...processing table tracker
2018-10-30 10:25:14...creating table tracker
2018-10-30 10:25:14...creating Relationship Meta for Tracker
2018-10-30 10:25:14...processing table import_maps
2018-10-30 10:25:14...creating table import_maps
2018-10-30 10:25:14...creating Relationship Meta for ImportMap
2018-10-30 10:25:14...processing table users_last_import
2018-10-30 10:25:14...creating table users_last_import
2018-10-30 10:25:14...creating Relationship Meta for UsersLastImport
2018-10-30 10:25:14...processing table config
2018-10-30 10:25:14...creating table config
2018-10-30 10:25:14...creating Relationship Meta for Administration
2018-10-30 10:25:14...processing table upgrade_history
2018-10-30 10:25:14...creating table upgrade_history
2018-10-30 10:25:14...creating Relationship Meta for UpgradeHistory
2018-10-30 10:25:14...processing table vcals
2018-10-30 10:25:14...creating table vcals
2018-10-30 10:25:14...creating Relationship Meta for vCal
2018-10-30 10:25:14...processing table alerts
2018-10-30 10:25:14...creating table alerts
2018-10-30 10:25:14...creating Relationship Meta for Alert
2018-10-30 10:25:14...processing table roles
2018-10-30 10:25:14...creating table roles
2018-10-30 10:25:14...creating Relationship Meta for Role
2018-10-30 10:25:14...processing table documents
2018-10-30 10:25:15...creating table documents
2018-10-30 10:25:15...creating Relationship Meta for Document
2018-10-30 10:25:15...processing table document_revisions
2018-10-30 10:25:15...creating table document_revisions
2018-10-30 10:25:15...creating Relationship Meta for DocumentRevision
2018-10-30 10:25:15...processing table fields_meta_data
2018-10-30 10:25:15...creating table fields_meta_data
2018-10-30 10:25:15...creating Relationship Meta for FieldsMetaData
2018-10-30 10:25:15...processing table inbound_email
2018-10-30 10:25:15...creating table inbound_email
2018-10-30 10:25:15...creating Relationship Meta for InboundEmail
2018-10-30 10:25:15...processing table saved_search
2018-10-30 10:25:15...creating table saved_search
2018-10-30 10:25:15...creating Relationship Meta for SavedSearch
2018-10-30 10:25:15...processing table user_preferences
2018-10-30 10:25:15...creating table user_preferences
2018-10-30 10:25:15...creating Relationship Meta for UserPreference
2018-10-30 10:25:15...processing table
2018-10-30 10:25:15...processing table email_addresses
2018-10-30 10:25:15...creating table email_addresses
2018-10-30 10:25:15...creating Relationship Meta for EmailAddress
2018-10-30 10:25:15...processing table emails_text
2018-10-30 10:25:15...creating table emails_text
2018-10-30 10:25:15...creating Relationship Meta for EmailText
2018-10-30 10:25:15...processing table spots
2018-10-30 10:25:15...creating table spots
2018-10-30 10:25:15...creating Relationship Meta for Spots
2018-10-30 10:25:15...processing table aobh_businesshours
2018-10-30 10:25:15...creating table aobh_businesshours
2018-10-30 10:25:15...creating Relationship Meta for AOBH_BusinessHours
2018-10-30 10:25:15...processing table sugarfeed
2018-10-30 10:25:15...creating table sugarfeed
2018-10-30 10:25:15...creating Relationship Meta for SugarFeed
2018-10-30 10:25:15...processing table eapm
2018-10-30 10:25:15...creating table eapm
2018-10-30 10:25:15...creating Relationship Meta for EAPM
2018-10-30 10:25:20...processing table oauth_consumer
2018-10-30 10:25:20...creating table oauth_consumer
2018-10-30 10:25:20...creating Relationship Meta for OAuthKey
2018-10-30 10:25:20...processing table oauth_tokens
2018-10-30 10:25:20...creating table oauth_tokens
2018-10-30 10:25:20...creating Relationship Meta for OAuthToken
2018-10-30 10:25:20...processing table am_projecttemplates
2018-10-30 10:25:20...creating table am_projecttemplates
2018-10-30 10:25:20...creating Relationship Meta for AM_ProjectTemplates
2018-10-30 10:25:20...processing table am_tasktemplates
2018-10-30 10:25:20...creating table am_tasktemplates
2018-10-30 10:25:20...creating Relationship Meta for AM_TaskTemplates
2018-10-30 10:25:20...processing table favorites
2018-10-30 10:25:20...creating table favorites
2018-10-30 10:25:20...creating Relationship Meta for Favorites
2018-10-30 10:25:20...processing table aok_knowledge_base_categories
2018-10-30 10:25:21...creating table aok_knowledge_base_categories
2018-10-30 10:25:21...creating Relationship Meta for AOK_Knowledge_Base_Categories
2018-10-30 10:25:21...processing table aok_knowledgebase
2018-10-30 10:25:21...creating table aok_knowledgebase
2018-10-30 10:25:21...creating Relationship Meta for AOK_KnowledgeBase
2018-10-30 10:25:21...processing table reminders
2018-10-30 10:25:21...creating table reminders
2018-10-30 10:25:21...creating Relationship Meta for Reminder
2018-10-30 10:25:21...processing table reminders_invitees
2018-10-30 10:25:21...creating table reminders_invitees
2018-10-30 10:25:21...creating Relationship Meta for Reminder_Invitee
2018-10-30 10:25:21...processing table fp_events
2018-10-30 10:25:21...creating table fp_events
2018-10-30 10:25:21...creating Relationship Meta for FP_events
2018-10-30 10:25:21...processing table fp_event_locations
2018-10-30 10:25:21...creating table fp_event_locations
2018-10-30 10:25:21...creating Relationship Meta for FP_Event_Locations
2018-10-30 10:25:21...processing table aod_indexevent
2018-10-30 10:25:21...creating table aod_indexevent
2018-10-30 10:25:21...creating Relationship Meta for AOD_IndexEvent
2018-10-30 10:25:21...processing table aod_index
2018-10-30 10:25:22...creating table aod_index
2018-10-30 10:25:22...creating Relationship Meta for AOD_Index
2018-10-30 10:25:22...processing table aop_case_events
2018-10-30 10:25:22...creating table aop_case_events
2018-10-30 10:25:22...creating Relationship Meta for AOP_Case_Events
2018-10-30 10:25:22...processing table aop_case_updates
2018-10-30 10:25:22...creating table aop_case_updates
2018-10-30 10:25:22...creating Relationship Meta for AOP_Case_Updates
2018-10-30 10:25:22...processing table aor_reports
2018-10-30 10:25:23...creating table aor_reports
2018-10-30 10:25:23...creating Relationship Meta for AOR_Report
2018-10-30 10:25:27...processing table aor_fields
2018-10-30 10:25:27...creating table aor_fields
2018-10-30 10:25:27...creating Relationship Meta for AOR_Field
2018-10-30 10:25:27...processing table aor_charts
2018-10-30 10:25:27...creating table aor_charts
2018-10-30 10:25:27...creating Relationship Meta for AOR_Chart
2018-10-30 10:25:27...processing table aor_conditions
2018-10-30 10:25:27...creating table aor_conditions
2018-10-30 10:25:27...creating Relationship Meta for AOR_Condition
2018-10-30 10:25:27...processing table aor_scheduled_reports
2018-10-30 10:25:27...creating table aor_scheduled_reports
2018-10-30 10:25:27...creating Relationship Meta for AOR_Scheduled_Reports
2018-10-30 10:25:27...processing table aos_contracts
2018-10-30 10:25:27...creating table aos_contracts
2018-10-30 10:25:27...creating Relationship Meta for AOS_Contracts
2018-10-30 10:25:27...processing table aos_invoices
2018-10-30 10:25:28...creating table aos_invoices
2018-10-30 10:25:28...creating Relationship Meta for AOS_Invoices
2018-10-30 10:25:28...processing table aos_pdf_templates
2018-10-30 10:25:28...creating table aos_pdf_templates
2018-10-30 10:25:28...creating Relationship Meta for AOS_PDF_Templates
2018-10-30 10:25:28...processing table aos_product_categories
2018-10-30 10:25:28...creating table aos_product_categories
2018-10-30 10:25:28...creating Relationship Meta for AOS_Product_Categories
2018-10-30 10:25:28...processing table aos_products
2018-10-30 10:25:29...creating table aos_products
2018-10-30 10:25:29...creating Relationship Meta for AOS_Products
2018-10-30 10:25:29...processing table aos_products_quotes
2018-10-30 10:25:29...creating table aos_products_quotes
2018-10-30 10:25:29...creating Relationship Meta for AOS_Products_Quotes
2018-10-30 10:25:29...processing table aos_line_item_groups
2018-10-30 10:25:29...creating table aos_line_item_groups
2018-10-30 10:25:29...creating Relationship Meta for AOS_Line_Item_Groups
2018-10-30 10:25:29...processing table aos_quotes
2018-10-30 10:25:32...creating table aos_quotes
2018-10-30 10:25:32...creating Relationship Meta for AOS_Quotes
2018-10-30 10:25:36...processing table aow_actions
2018-10-30 10:25:36...creating table aow_actions
2018-10-30 10:25:36...creating Relationship Meta for AOW_Action
2018-10-30 10:25:36...processing table aow_workflow
2018-10-30 10:25:36...creating table aow_workflow
2018-10-30 10:25:36...creating Relationship Meta for AOW_WorkFlow
2018-10-30 10:25:36...processing table aow_processed
2018-10-30 10:25:36...creating table aow_processed
2018-10-30 10:25:36...creating Relationship Meta for AOW_Processed
2018-10-30 10:25:36...processing table aow_conditions
2018-10-30 10:25:36...creating table aow_conditions
2018-10-30 10:25:36...creating Relationship Meta for AOW_Condition
2018-10-30 10:25:36...processing table jjwg_maps
2018-10-30 10:25:36...creating table jjwg_maps
2018-10-30 10:25:36...creating Relationship Meta for jjwg_Maps
2018-10-30 10:25:36...processing table jjwg_markers
2018-10-30 10:25:37...creating table jjwg_markers
2018-10-30 10:25:37...creating Relationship Meta for jjwg_Markers
2018-10-30 10:25:37...processing table jjwg_areas
2018-10-30 10:25:37...creating table jjwg_areas
2018-10-30 10:25:37...creating Relationship Meta for jjwg_Areas
2018-10-30 10:25:37...processing table jjwg_address_cache
2018-10-30 10:25:37...creating table jjwg_address_cache
2018-10-30 10:25:37...creating Relationship Meta for jjwg_Address_Cache
2018-10-30 10:25:37...processing table calls_reschedule
2018-10-30 10:25:37...creating table calls_reschedule
2018-10-30 10:25:37...creating Relationship Meta for Calls_Reschedule
2018-10-30 10:25:37...processing table securitygroups
2018-10-30 10:25:38...creating table securitygroups
2018-10-30 10:25:38...creating Relationship Meta for SecurityGroup
2018-10-30 10:25:38...processing table outbound_email
2018-10-30 10:25:38...creating table outbound_email
2018-10-30 10:25:38...creating Relationship Meta for OutboundEmailAccounts
2018-10-30 10:25:38...processing table templatesectionline
2018-10-30 10:25:38...creating table templatesectionline
2018-10-30 10:25:38...creating Relationship Meta for TemplateSectionLine
2018-10-30 10:25:38...processing table oauth2tokens
2018-10-30 10:25:38...creating table oauth2tokens
2018-10-30 10:25:38...creating Relationship Meta for OAuth2Tokens
2018-10-30 10:25:38...processing table oauth2clients
2018-10-30 10:25:38...creating table oauth2clients
2018-10-30 10:25:38...creating Relationship Meta for OAuth2Clients
2018-10-30 10:25:38...processing table surveyresponses
2018-10-30 10:25:38...creating table surveyresponses
2018-10-30 10:25:38...creating Relationship Meta for SurveyResponses
2018-10-30 10:25:38...processing table surveys
2018-10-30 10:25:38...creating table surveys
2018-10-30 10:25:38...creating Relationship Meta for Surveys
2018-10-30 10:25:43...processing table surveyquestionresponses
2018-10-30 10:25:43...creating table surveyquestionresponses
2018-10-30 10:25:43...creating Relationship Meta for SurveyQuestionResponses
2018-10-30 10:25:43...processing table surveyquestions
2018-10-30 10:25:43...creating table surveyquestions
2018-10-30 10:25:43...creating Relationship Meta for SurveyQuestions
2018-10-30 10:25:43...processing table surveyquestionoptions
2018-10-30 10:25:43...creating table surveyquestionoptions
2018-10-30 10:25:43...creating Relationship Meta for SurveyQuestionOptions
2018-10-30 10:25:45...Begin creating Defaults
2018-10-30 10:25:45...insert defaults into config table
2018-10-30 10:25:45...Creating default users
2018-10-30 10:25:46...Creating default scheduler jobs
2018-10-30 10:25:50...Enable SugarFeeds
2018-10-30 10:25:50...Installation has completed *********
2018-10-30 10:26:19...populating the db with seed data
2018-10-30 10:26:19...Save configuration settings..
2018-10-30 10:26:19...save locale
2018-10-30 10:26:19...new Administration
2018-10-30 10:26:19...retrieveSettings
2018-10-30 10:26:19...AdminWizard OFF
2018-10-30 10:26:23...saveConfig
2018-10-30 10:26:23...new Configurator
2018-10-30 10:26:23...populateFromPost
2018-10-30 10:26:23...handleOverride
2018-10-30 10:26:23...addCronAllowedUser
2018-10-30 10:26:23...saveConfig
2018-10-30 10:26:23...new Currency
2018-10-30 10:26:23...retrieve
2018-10-30 10:26:23...DBG: save currency
2018-10-30 10:26:23...Save user settings..
2018-10-30 10:26:23...DBG: SugarThemeRegistry::getDefault
2018-10-30 10:26:23...DBG: require modules/Users/Save.php
And the suitecrm.log content :
Tue Oct 30 11:26:23 2018 [14877][1][FATAL] ERROR: rmdir_recursive(): argument cache/themes/SuiteP/modules is not a file or a dir.
Are you hosting this yourself, or is it shared hosting? In this case, I would contact their support about this, ask them for help, this sounds like a server configuration issue.
Can you find the web server log? That’s the log I most expect to have a meaningful answer. It’s usually called php_errors.log but that can be set up in php.ini (look in there to check if the log is enabled, and which is the path and filename).