Hey,
The last week i upgraded from 7.2 to 7.3 and then to 7.4 with no “problems”, but now i’m trying to upload this zip SuiteCRM-Upgrade-7.4.x-to-7.6.7, that I downloaded from here https://suitecrm.com/download, but when i’m trying to upload this zip with the upgrade wizard, after 4-5 minutes, it gives me this error, is that an error from the server or it’s something related to the package?
Thanks!
are there any errors in your Apache log or SuiteCRM log that may provide some clues? Also worth checking all your permissions are correct. All files in the suite directory should be owned by your Apache user, for example in a typical Ubuntu set up this would be www-data, so to set it correctly you would run the following command from within the suite directory:
sudo chown -R www-data:www-data .
also run the following two commands from withing your suite directory to make sure permissions are correct:
sudo chmod -R 755 .
sudo chmod -R 775 cache custom modules themes data upload config_override.php
Be very careful to make sure you are within the suite directory before running these commands.
Hey,
I’m checking both logs, Apache’s and SuiteCRM but i’m not seeing any error, I also checked my permissions on the directory’s you mentioned, and every direcory are set with 777 permission.
The weird thing about this, is that I upgraded 2 versions a couple of days ago, with no problem, so I dont know what is going on here.
Thanks!
I know on a fresh install of SuiteCRM it creates a install log, but I’m afraid I can’t remember if there is an equivalent it creates when you upgrade a version. May be worth checking if there is a file called install.log or upgrade.log or anything like that in your CRM that provides a clue?
Sorry I can’t provide any better help 
Don’t say that man, you are always helping!
I checked the install.log, but the last modification is 13-10-2016, but I tried this upgrade the 17-10-2016, I couldn’t see any upgrade.log, maybe it’s not created because the process failed?
Could be a problem with the sever? The weird thing is that when I tried to upgrade, it shown me this error, and then I couldn’t connect to CRM, for like 1 or 2 hours. So maybe is that the server can’t allow this upgrade or something like that?
Thanks!