500 Internal Server Error

Tak · 9 July 2014 17:10

Hi, finally an open source crm I am excited about but I can’t even install it.
I have tried everything including the suggestions in the forum to resolve this issue but I am still getting the Internal Server Error

here is the result of ls -la for suitecrm directory:
drwxr-xr-x 20 user1 apache 4096 suitecrm

I have a dedicated host with CENTOS 5.10 i686 kvm
Server version: Apache/2.2.21 (Unix)
Server built: Feb 6 2012 17:21:29
Cpanel::Easy::Apache v3.8.5 rev9999

I have access to both root and user1

here are the steps I performed:

uploaded the zip file
logged in to shell with user1 and unzipped it into public_html/suitecrm directory
logged in as root and executed: chgrp apache suitecrm -R
made the suitecrm my current directory (cd suitecrm)
executed the following commands as root and tested after each command but got the same error
5.1 chown -R apache:apache .
5.2 chown -R apache .
5.3 chown -R user1 .
executed as root: chmod -R 755 .
executed as root: chmod -R 775 cache custom modules themes data upload config_override.php

after I did steps 6 & 7, I went back and tried every variation of step 5 but got the same error in all cases

can you please point me in the right direction? thank you.

Matt · 9 July 2014 18:18

should be correct

if you can find your apache error log , please post what errors you’re getting?

Tak · 9 July 2014 18:42

thanks for your quick replay. these are the error is apache error_log

(13)Permission denied: /home/user1/public_html/suitecrm/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable

SoftException in Application.cpp:422: Mismatch between target UID (514) and UID (48) of file “/home/user1/public_html/suitecrm/install.php”

I checked both the zip file and unzip files and there is no .htaccess in either of them

Matt · 9 July 2014 18:55

ok just add an empty file called .htaccess to the root suitecrm folder, set permission on it and give it a go

Tak · 9 July 2014 19:02

I tried that, didn’t work.

Matt · 9 July 2014 19:04

ok, what does your error log say now?

Tak · 9 July 2014 19:09

the first error disappeared. the only error is the first one:

SoftException in Application.cpp:422: Mismatch between target UID (514) and UID (48) of file “/home/user1/public_html/suitecrm/install.php”

Matt · 9 July 2014 19:14

can you try running:

and

and see what results they give?

Tak · 9 July 2014 19:20

user1:x:514:512::/home/user1:/bin/bash
apache:x:48:48:Apache:/var/www:/sbin/nologin

I change the group and owner back to user1 and I got the installation page with tons of errors:

Strict Standards: Declaration of SugarEmailAddress::save() should be compatible with SugarBean::save($check_notify = false) in/home/user1/public_html/suitecrm/include/SugarEmailAddress/SugarEmailAddress.php on line 1113

Strict Standards: Declaration of Person::create_export_query() should be compatible with SugarBean::create_export_query($order_by, $where) in/home/user1/public_html/suitecrm/include/SugarObjects/templates/person/Person.php on line 44

Strict Standards: Declaration of User::retrieve() should be compatible with Person::retrieve($id = -1, $encode = true, $deleted = true) in /home/user1/public_html/suitecrm/modules/Users/User.php on line 44

Strict Standards: Declaration of User::create_export_query() should be compatible with Person::create_export_query(&$order_by, &$where, $relate_link_join = ‘’) in/home/user1/public_html/suitecrm/modules/Users/User.php on line 44

Strict Standards: Declaration of User::create_new_list_query() should be compatible with SugarBean::create_new_list_query($order_by, $where, $filter = Array, $params = Array, $show_deleted = 0, $join_type = ‘’, $return_array = false, $parentbean = NULL, $singleSelect = false, $ifListForExport = false) in /home/user1/public_html/suitecrm/modules/Users/User.php on line 44

Strict Standards: Declaration of User::list_view_parse_additional_sections() should be compatible with SugarBean::list_view_parse_additional_sections(&$list_form) in/home/user1/public_html/suitecrm/modules/Users/User.php on line 44

Strict Standards: Declaration of Currency::retrieve() should be compatible with SugarBean::retrieve($id = -1, $encode = true, $deleted = true) in /home/user1/public_html/suitecrm/modules/Currencies/Currency.phpon line 239

Strict Standards: Non-static method UploadStream::register() should not be called statically in /home/user1/public_html/suitecrm/include/entryPoint.php on line 184

Strict Standards: Non-static method SugarConfig::getInstance() should not be called statically, assuming $this from incompatible context in/home/user1/public_html/suitecrm/include/SugarLogger/LoggerManager.php on line 76

Strict Standards: Non-static method SugarConfig::getInstance() should not be called statically, assuming $this from incompatible context in /home/user1/public_html/suitecrm/include/SugarLogger/SugarLogger.phpon line 121

Help

Welcome to the SuiteCRM 7.1.2 Setup Wizard

Choose your language:

Strict Standards: Non-static method LogicHook::initialize() should not be called statically in /home/user1/public_html/suitecrm/include/utils.php on line 3017

Matt · 9 July 2014 19:23

great!

change error_reporting in php.ini to E_ALL & ~E_NOTICE & ~E_STRICT

and restart apache

Tak · 9 July 2014 19:36

thanks that worked.
after installation is complete I got the following:

Creating SuiteCRM configuration file (config.php)

Creating SuiteCRM application tables, audit tables and relationship metadata

…
Warning: Invalid argument supplied for foreach() in /home/user1/public_html/suitecrm/modules/AOR_Reports/AOR_Report.php on line 85
…

Creating default SuiteCRM data

 Creating default users...   done
 Creating default scheduler jobs...   done

Warning: Invalid argument supplied for foreach() in /home/user1/public_html/suitecrm/modules/AOR_Reports/AOR_Report.php on line 85

The setup of SuiteCRM 7.1.2 is now complete!
Total time: 24.907207965851 seconds.
Approximate memory used: 28084028 bytes.

is that something to be concerned about?