404 error on Install Welcome page

Hi there.

I’m just trying to install a fresh instance of SuiteCRM 7.10.27. I’ve uncompressed the ZIP file on my web server (Apache on cPanel), and went to /crm folder on Chrome. Page works, but I see a lot of 404 errors on console.

install.php:10 GET https://mydomain.com/crm/themes/SuiteP/css/responsiveslides.css net::ERR_ABORTED 404
install.php:11 GET https://mydomain.com/crm/themes/SuiteP/css/themes.css net::ERR_ABORTED 404
install.php:68 GET https://mydomain.com/crm/themes/SuiteP/css/fontello.css net::ERR_ABORTED 404
install.php:69 GET https://mydomain.com/crm/themes/SuiteP/css/animation.css net::ERR_ABORTED 404
install.php:13 GET https://mydomain.com/crm/themes/SuiteP/js/responsiveslides.min.js net::ERR_ABORTED 404
install.php:91 GET https://mydomain.com/crm/themes/SuiteP/images/SuiteScreen1.png 404
install.php:68 GET https://mydomain.com/crm/themes/SuiteP/css/fontello.css net::ERR_ABORTED 404
install.php:69 GET https://mydomain.com/crm/themes/SuiteP/css/animation.css net::ERR_ABORTED 404
install.php:816 Uncaught TypeError: $(...).responsiveSlides is not a function
    at install.php:816
(anonymous) @ install.php:816
install.php:92 GET https://mydomain.com/crm/themes/SuiteP/images/SuiteScreen2.png 404
install.php:93 GET https://mydomain.com/crm/themes/SuiteP/images/SuiteScreen3.png 404
install.php:94 GET https://mydomain.com/crm/themes/SuiteP/images/SuiteScreen4.png 404

When I check on the uncompressed folder, I see files are not there.

$ ls -l themes/SuiteP/css/
total 284
drwxrwxr-x 3 ogiguqua ogiguqua   4096 Jun 11 05:23 bootstrap
-rw-rw-r-- 1 ogiguqua ogiguqua 147328 Jun 11 05:23 bootstrap.min.css
-rw-rw-r-- 1 ogiguqua ogiguqua  40199 Jun 11 05:23 bubbles.css
-rw-rw-r-- 1 ogiguqua ogiguqua   5645 Jun 11 05:23 chart.css
-rw-rw-r-- 1 ogiguqua ogiguqua   2737 Jun 11 05:23 colourSelector.php
-rw-rw-r-- 1 ogiguqua ogiguqua   4317 Jun 11 05:23 dashboardstyle.css
drwxrwxr-x 2 ogiguqua ogiguqua   4096 Jun 11 05:23 Dawn
drwxrwxr-x 2 ogiguqua ogiguqua   4096 Jun 11 05:23 Day
-rw-rw-r-- 1 ogiguqua ogiguqua   3383 Jun 11 05:23 deprecated.css
drwxrwxr-x 2 ogiguqua ogiguqua   4096 Jun 11 05:23 Dusk
drwxrwxr-x 2 ogiguqua ogiguqua   4096 Jun 11 05:23 fonts
-rwxrwxr-x 1 ogiguqua ogiguqua   4235 Jun 11 05:23 fonts.css
-rw-rw-r-- 1 ogiguqua ogiguqua   9903 Jun 11 05:23 footable.core.css
-rw-rw-r-- 1 ogiguqua ogiguqua   1122 Jun 11 05:23 grid.css
drwxrwxr-x 2 ogiguqua ogiguqua   4096 Jun 11 05:23 Night
-rw-rw-r-- 1 ogiguqua ogiguqua   9015 Jun 11 05:23 normalize.css
-rw-rw-r-- 1 ogiguqua ogiguqua   2301 Jun 11 05:23 print.css
-rw-rw-r-- 1 ogiguqua ogiguqua   3652 Jun 11 05:23 studio.css
drwxrwxr-x 2 ogiguqua ogiguqua   4096 Jun 11 05:23 suitep-base
-rw-rw-r-- 1 ogiguqua ogiguqua   2707 Jun 11 05:23 wizard.css

When I check on the original ZIP file (this one: https://suitecrm.com/files/160/SuiteCRM-7.10/508/SuiteCRM-7.10.27.zip), I see those files are also missing. I’ve then downloaded the tar.gz file (this one: https://github.com/salesagility/SuiteCRM/archive/v7.10.27.tar.gz), and again, those files are missing. Am I doing anything wrong?

Hi @eduararley,

Make sure your file permissions are correct. Also make sure the web user is added to the config file. Check documentation here:

Thanks,

BrozTechnologies