3CX and SuiteCRM 7.x Integration stopped working

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1

Hello,

Is anyone have idea about CRM Integration on the 3CX? For us, it was working smoothly but suddenly it stopped working.

I am getting error related to MySQL connection on the 3CX. Thanks in advance. :crossed_fingers: :crossed_fingers: :crossed_fingers: :crossed_fingers:

MySqlConnector.MySqlException (0x80004005): Connect Timeout expired.
—> MySqlConnector.MySqlException (0x80004005): Connect Timeout expired.
at MySqlConnector.Core.ServerSession.OpenTcpSocketAsync(ConnectionSettings cs, ILoadBalancer loadBalancer, Activity activity, IOBehavior ioBehavior, CancellationToken cancellationToken) in //src/MySqlConnector/Core/ServerSession.cs:line 1131
at MySqlConnector.Core.ServerSession.ConnectAsync(ConnectionSettings cs, MySqlConnection connection, Int32 startTickCount, ILoadBalancer loadBalancer, Activity activity, IOBehavior ioBehavior, CancellationToken cancellationToken) in //src/MySqlConnector/Core/ServerSession.cs:line 438
at MySqlConnector.Core.ConnectionPool.ConnectSessionAsync(MySqlConnection connection, String logMessage, Int32 startTickCount, Activity activity, IOBehavior ioBehavior, CancellationToken cancellationToken) in //src/MySqlConnector/Core/ConnectionPool.cs:line 403
at MySqlConnector.Core.ConnectionPool.ConnectSessionAsync(MySqlConnection connection, String logMessage, Int32 startTickCount, Activity activity, IOBehavior ioBehavior, CancellationToken cancellationToken) in //src/MySqlConnector/Core/ConnectionPool.cs:line 408
at MySqlConnector.Core.ConnectionPool.GetSessionAsync(MySqlConnection connection, Int32 startTickCount, Activity activity, IOBehavior ioBehavior, CancellationToken cancellationToken) in //src/MySqlConnector/Core/ConnectionPool.cs:line 98
at MySqlConnector.Core.ConnectionPool.GetSessionAsync(MySqlConnection connection, Int32 startTickCount, Activity activity, IOBehavior ioBehavior, CancellationToken cancellationToken) in //src/MySqlConnector/Core/ConnectionPool.cs:line 128
at MySqlConnector.MySqlConnection.CreateSessionAsync(ConnectionPool pool, Int32 startTickCount, Activity activity, Nullable1 ioBehavior, CancellationToken cancellationToken) in /_/src/MySqlConnector/MySqlConnection.cs:line 929 at MySqlConnector.MySqlConnection.CreateSessionAsync(ConnectionPool pool, Int32 startTickCount, Activity activity, Nullable1 ioBehavior, CancellationToken cancellationToken) in /_/src/MySqlConnector/MySqlConnection.cs:line 959
at MySqlConnector.MySqlConnection.OpenAsync(Nullable1 ioBehavior, CancellationToken cancellationToken) in /_/src/MySqlConnector/MySqlConnection.cs:line 423 at Integration.Crm.Engine.SqlDatabaseClient.Execute(String statement, CancellationToken token) at Integration.Crm.Engine.ScenarioProcessorBase.ProcessSQLDatabaseQuery(ISQLClientFactory sqlClientFactory, ScenarioQuery query, IValueManager customManager, CancellationToken token) at Integration.Crm.Engine.ScenarioProcessorBase.ProcessScenario(ProtocolScenario scenario, IValueManager customManager, CancellationToken token) at Integration.Crm.Engine.ScenarioProcessorBase.Execute(ProtocolScenario scenario, CancellationToken token) at Integration.Crm.Engine.CrmProcessor.GetContactInfoFromCrm(List1 result, IEnumerable1 scenariosToProcess, IValueManager customManager, Func2 filterResultsFunctor, CancellationToken token)
at Integration.Crm.Engine.CrmProcessor.GetContactInfo(String contactNumber, InteractionTypes interactionType, CancellationToken token)

PHP 7.4 | Mariadb 10.6

Also, where can I check database errors or log files?

2

Those are error messages coming from the 3CX side.

Best re-post this issue on 3CX Other CRM subforum: