Hi I recently started using the email features of SuiteCRM, and it’s working great except for one bug.
When I create a new case, it seems to send two identical emails to the contact. Does anyone know why this is happening and how I can fix it? I don’t want to annoy my clients with what would otherwise be a nice feature.
If you have a auto reply email set in the inbound emails and in the AOP settings for a new case, it will send 2 emails, you should disable one of them.
Where can I find those settings? I looked in email settings, inbound emails, and AOP, and I don’t see anything like what you mentioned. AOP isn’t even enabled. I don’t recall explicitly enabling this function. I like it, I just want it to send only one email, or none at all.
I appreciate your guidance!
Hi there,
Either clear/unset the ‘Auto reply’ template in Admin -> Inbound Email record, or set the ‘Case Created Email Template’ value to ‘none’ in Admin -> AOP Settings.
Kind Regards,
Will.
Thanks will, I found it and disabled the AOP setting.
i had the same issue, i tried to disable AOP settings or change create case template, i click save without any issue but when i refresh nothing changed !!