We understand that in order to have a healthy and inclusive community we need to create and encourage an environment that allows members to feel welcome and safe, learn from each other, and all benefit from the platform. Our SuiteCRM community is made up of end-users, systems administrators, developers, partners, employees and those providing services for SuiteCRM, so we all must play a part in ensuring the success and well-being of the community.
Be considerate. Treat people kindly and be helpful. Our community welcomes and supports people of all backgrounds and identities and so should be treated with professional respect. Disrespectful and unacceptable behaviour includes, but is not limited to:
a. The use of sexualized language or imagery and unwelcome sexual attention or advances
b. Trolling, insulting/derogatory comments, and personal or political attacks
c. Public or private harassment
d. Publishing others’ private information, such as a physical or electronic address, without explicit permission
Be objective. We’re dealing mostly with technical issues here: emotions are human, but please know that negative emotions don’t solve technical problems. Assume other people have the best intentions.
Be responsible. Ensure that the consequences of your actions are for the good of the project and community. We are community agnostic but we expect users from other communities to be transparent of their affiliation and be conscious of their actions to not detract from the project for personal gain. Members should also respect security best-practices and aim for solid, maintainable solutions. If you know of any security issues in SuiteCRM, you can email email@example.com.
Help people learn. We welcome people of all levels of knowledge. Not understanding basic SuiteCRM features or not knowing how to search for a solution is normal in the beginning, we’ve all been there.
Be Spam Free. This is an Open Source community, not a marketplace. Don’t advertise services or products. If you’re a partner, add-on developer, or someone that provides development or consulting services specifically for SuiteCRM, then you can inform others about it and answer requests. However, you are not allowed to just advertise without substance or your posts will be regarded as unsolicited spam.
Do your part. Read Documentation and search for any guides or recommendations before asking, and save other people’s time
Be patient. Much of what happens in the Community comes from individuals or companies that volunteer their time and effort to the project. It is possible that your question, code contribution or suggestion might not receive an immediate response. Give people time and earn other people’s attention by being a good contributor, not by insisting.
Don’t just take, give. One of the principles of Open Source is to participate and so a lot of things in our community happen for free, out of goodwill. Do for others what others do for you. There are many different ways to help with code, support, documentation, testing, translating, promoting…
We reserve the right to delete any posts that do not adhere to these guidelines or to ban anyone who repeatedly violates these Guidelines.
These Guidelines applies both within project spaces and in public spaces when an individual is representing the project or its community. Examples of representing a project or community include using an official project e-mail address, within project forums, posting via an official social media account, or acting as an appointed representative at an online or offline event.
Instances of abusive, harassing or other unacceptable behaviour may be reported by contacting the project team at firstname.lastname@example.org. All complaints will be reviewed and investigated and will result in a response that is deemed necessary and appropriate to the circumstances. The project team is obligated to maintain confidentiality with regard to the reporter of an incident. Further details of specific enforcement policies may be posted separately.
Moderators have special authority; they are responsible for this forum. But so are you. With your help, moderators can be community facilitators, not just janitors or police.
When you see bad behaviour, don’t reply. It encourages bad behaviour by acknowledging it, consumes your energy, and wastes everyone’s time. Just flag it. If enough flags accrue, action will be taken, either automatically or by moderator intervention.
In order to maintain our community, moderators reserve the right to remove any content and any user account for any reason at any time. Moderators do not preview new posts; the moderators and site operators take no responsibility for any content posted by the community.
Make the effort to put things in the right place, so that we can spend more time discussing and less cleaning up. So:
- Don’t start a topic in the wrong category.
- Don’t cross-post the same thing in multiple topics.
- Don’t post no-content replies.
- Don’t divert a topic by changing it midstream.
- Don’t sign your posts — every post has your profile information attached to it.
Rather than posting “+1” or “Agreed”, use the Like button. Rather than taking an existing topic in a radically different direction, use Reply as a Linked Topic.