Zip Error in Outlook Integration Plugin

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1

Hi,

I am trying to upload a outlook integration plugin in suitecrm but it is showing Zip error: ZIP Error(0): Status(9): Arhive(upload://q.zip): Directory(/home/sandeep/public_html/cache/upgrades/temp/DHQJfZ)

Thanks in advance!!

2

There are a number of things you can check:

  • write permissions on the server, upload/upgrades directory

  • if your PHP has a configured ZIP module (see your php.ini, or your CPanel)

  • if you’re uploading the file in the correct screen (should be Admin / Module Loader, not Admin / Upgrades)

  • re-download the file, it might be incomplete or corrupt (you can also check this with a Zip test)

3

Hello,

Thanks for looking into this.

  • write permissions are perfectly fine on the server, As I have uploaded few more addons.
  • can you please clear more about php.ini
  • Yes, i am uploading the file in the correct screen ie. Admin / Module Loader.
  • I have re downloaded the file but getting the same error.
  • Also, I have tried unzip and zip again but getting the same error.

Please check and help me out with this problem.

Thank you so much.

4

In php.ini you set up, among other things, PHP modules (like add-ons). Zip support comes from one of these modules. But if you say you successfully uploaded other Zipped add-ons, then you probably have this working.

You can check your logs for errors at the time of the ZIP problem:

suitecrm.log
php_errors.log
upgradeWizard.log