Wrong link address for Email in INBOX.SENT

SuiteCRM Forum - English Language SuiteCRM General Discussion
1

Hallo,

when i click on an email in the list of my INBOY SENT a wrong email is showing up in the detail view.
the link of the email in my INBOX SENT listing is:

https://mydomain.com/index.php?module=Emails&action=DisplayDetailView&folder_name=INBOX.Sent&folder=sent&inbound_email_record=79eed34d-3df3-0d1f-780a-5ea975c8d0ff&uid=69&msgno=48

and it ends up with

https://mydomain.com/index.php?module=Emails&action=DetailView&record=dad968f5-fba2-4e6d-5532-5f60d8cc287a

so the action is changing somewhere from DisplayDetailView to DetailView. does anybody know if there is a know bug? i could not find anything about that in the forum.

thank you for any help!

we use Versionen 7.10.7 Sugar Versionen 6.5.25 (Build 344)

2

This problem does only appear in INBOX.SENT folder. The SQL query retrieves a wrong id and displays it:

$result = $emails->get_full_list('', "mailbox_id = '" . $inboundEmailRecordIdQuoted . "' AND uid = '" . $uidQuoted . "'");
header('location:index.php?module=Emails&action=DetailView&record=' . $result[0]->id);

The function action_DisplayDetailView() in modules/Emails/EmailsController.php is working correctly in normal INBOX folder. Does anybody has an idea what i can do?

3

We have checked on our SuiteCRM Instance for the INBOX SENT. Once we click on the any record, it’s open the correct URL like below,
https://mydomain.com/index.php?module=Emails&action=DisplayDetailView&folder_name=INBOX.Sent&folder=sent&inbound_email_record=79eed34d-3df3-0d1f-780a-5ea975c8d0ff&uid=69&msgno=48

4

I am confused. Why is it not working in my installation. The links are going to wrong emails …

5

If possible then give us the access of your SuiteCRM and Server where you hosted on Server so we can check in your Installation.

6

I have the a similar problem. If I try to import a mail item from Sent mail list to an account or contact, I end up having a wrong email message.
However, there is a work around.
If I mark a sent mail item and then use Bulk action to import it, I end up having the right mail message imported.
This problem has been there as long as I recall. I am currently using Suitecrm 7.12.1.

7

hannu - My team have the same problem - on 7.11.21.

Importing from the SENT mail list - imports the WRONG email!

Your work round also works here (to use Bulk import)

  • but that is not really usable for my team, as most commonly each email needs to be saved to a unique Opportunity .

Do you also see this Usability bug

  • after the Import -the page refreshes back to email INBOX not email SENT - my staff have to then click 3 or 4 times via the button top right, to get back to SENT again.

And this one:

  • the Import pop-up - discards the text you enter into the field, when you go to the search page - (click the arrow key)

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