Working Days in Workflow

SuiteCRM Forum - English Language Advanced OpenSales, Workflow, Portal support
1

We have an SLA in our company, we must answer to cases before 8 working ours (8:30 to 18:30), so if a case i received at 14:30 it must be answered before next day at 11:30, if its Friday will be next Monday, and must consider special holidays. So we need to programa a workflow that assign the case to a supervisor before case has 8 working hours. Is that possible?

Thanks
Alfredo

1 Like
2

Olá,

Estou passando pelo mesmo problema após o Business Hours não funcionar nesta configuração.

Att.