Workflow to send alert email not work

Hi there,

i made a workflow to send alert email. it worked very good.

but recently it stop working. could anybody tell me how to trouble shoot this problem?

Hi @arthurke,

Welcome back!

Can you confirm that cron is running within your system successfully?, best way to check this is to see if there are any recent successful runs on the default schedulers.

Hi @Mac-Rae

thank you for your reply.

Yes, cron is running in the system . but the work flow still not working.

the following is the cron log:

Feb 18 10:33:02 localhost CROND[13710]: (nginx) CMD (cd /opt/suitecrm; php -f cron.php > /dev/null 2>&1)
Feb 18 10:34:01 localhost CROND[13718]: (nginx) CMD (cd /opt/suitecrm; php -f cron.php > /dev/null 2>&1)
Feb 18 10:35:01 localhost CROND[13726]: (nginx) CMD (cd /opt/suitecrm; php -f cron.php > /dev/null 2>&1)
Feb 18 10:36:01 localhost CROND[13734]: (nginx) CMD (cd /opt/suitecrm; php -f cron.php > /dev/null 2>&1)
Feb 18 10:37:01 localhost CROND[13743]: (nginx) CMD (cd /opt/suitecrm; php -f cron.php > /dev/null 2>&1)
Feb 18 10:38:01 localhost CROND[13751]: (nginx) CMD (cd /opt/suitecrm; php -f cron.php > /dev/null 2>&1)
Feb 18 10:39:01 localhost CROND[13759]: (nginx) CMD (cd /opt/suitecrm; php -f cron.php > /dev/null 2>&1)
Feb 18 10:40:02 localhost CROND[13769]: (root) CMD (/usr/lib64/sa/sa1 1 1)
Feb 18 10:40:02 localhost CROND[13770]: (nginx) CMD (cd /opt/suitecrm; php -f cron.php > /dev/null 2>&1)
Feb 18 10:41:01 localhost CROND[13781]: (nginx) CMD (cd /opt/suitecrm; php -f cron.php > /dev/null 2>&1)
Feb 18 10:42:01 localhost CROND[13790]: (nginx) CMD (cd /opt/suitecrm; php -f cron.php > /dev/null 2>&1)
Feb 18 10:43:01 localhost CROND[13798]: (nginx) CMD (cd /opt/suitecrm; php -f cron.php > /dev/null 2>&1)

What version is your system using?

CentOS Linux release 7.2.1511 (Core)
SuiteCRM LTS 7.8.18

What’s the conditions to send the email and how do you have the “to” set up? Post a screen shot of your workflow setup and I’m happy to take a look.

@pstevens it works fine before

What version are you on? I was having issues myself with those relative date conditions like “today” a couple of versions back. Just to test try putting today’s actual date value and see if it fires.

I just fixed an issue in my own workflow that was failing sending emails. Check it out here for more details:

https://community.suitecrm.com/t/workflow-relate-field/71489