We’d like to create cases based on incoming emails to our support email,
Now I know this is possible through AOP, but it seems that you have to use the Joomla plugin for that, which we don’t want to use for security reasons, we just want to create the cases inbound
So I thought to not tick the Import cases when I created the group email, and rather use a workflow
and another thing, the group email (eg.archive) has a few alias (eg. support, sales, info) - We only want the emails send to the support email to be used to open cases, please assist me if this will be possible with a workflow
Do you see any error in suitecrm.log ? you can change the debug value and via log via Admin-> System Settings (scroll to bottom Logger Settings), cick on view log. You can change the log level to debug or error from fatal to notice more detailed log.
Is the cron.php running on your server? You can check that by navigating to Admin -> Scheduler and then choose a job that runs as soon as possible (Process workflow task) to see its Job Log. If there are recent log entries the cron is running.