Workflow Email in History

SuiteCRM Forum - English Language SuiteCRM General Discussion
#1

When workflow generates an email to a user just to let the user know that a record was added or modified, it would be really nice to not log that email in history. Is there a way to specify that the email is an “alert” and not intended to be logged?

Thanks,
sieberta

#2

Here is my solution, although I don’t like it much and it probably isn’t upgrade safe.

I edited /suitecrm/modules/History/metadata/subpaneldefs.php:

			'Emails' => array(
				'columns' => array(
					array(
			 		 	'name' => 'nothing',
						'widget_class' => 'SubPanelIcon',
			 		 	'module' => 'Emails',
		 		 		'width' => '2%',
					),
					array(
			 		 	'name' => 'name',
			 		 	'vname' => 'LBL_LIST_SUBJECT',
						'widget_class' => 'SubPanelDetailViewLink',
		 		 		'width' => '28%',
					),
					array(
			 		 	'name' => 'status',
			 		 	'vname' => 'LBL_LIST_STATUS',
		 		 		'width' => '10%',	
					),
					array(
			 		 	'name' => 'contact_name',
			 		 	'module' => 'Contacts',
						'widget_class' => 'SubPanelDetailViewLink',
			 		 	'target_record_key' => 'contact_id',
			 		 	'target_module' => 'Contacts',
			 		 	'vname' => 'LBL_LIST_CONTACT',
		 		 		'width' => '20%',
					),
					array(
			 		 	'name' => 'parent_name',
			 		 	'module' => 'Emails',
			 		 	'vname' => 'LBL_LIST_RELATED_TO',
			 		 	'width' => '22%',
					),
					array(
			 		 	'name' => 'date_modified',
			 		 	//'db_alias_to' => 'the_date',
			 		 	'vname' => 'LBL_LIST_LAST_MODIFIED',
		 		 		'width' => '10%',
					),
					array(
			 		 	'name' => 'nothing',
						'widget_class' => 'SubPanelEditButton',
			 		 	'module' => 'Emails',
		 		 		'width' => '4%',
					),
					array(
			 		 	'name' => 'nothing',
						'widget_class' => 'SubPanelRemoveButton',
						'linked_field' => 'emails',
			 		 	'module' => 'Emails',
		 		 		'width' => '4%',
					),
				),
				'where' => "(emails.status='sent')",
				'order_by' => 'emails.date_modified',

to this (the ‘where’ is what was modified):

			'Emails' => array(
				'columns' => array(
					array(
			 		 	'name' => 'nothing',
						'widget_class' => 'SubPanelIcon',
			 		 	'module' => 'Emails',
		 		 		'width' => '2%',
					),
					array(
			 		 	'name' => 'name',
			 		 	'vname' => 'LBL_LIST_SUBJECT',
						'widget_class' => 'SubPanelDetailViewLink',
		 		 		'width' => '28%',
					),
					array(
			 		 	'name' => 'status',
			 		 	'vname' => 'LBL_LIST_STATUS',
		 		 		'width' => '10%',	
					),
					array(
			 		 	'name' => 'contact_name',
			 		 	'module' => 'Contacts',
						'widget_class' => 'SubPanelDetailViewLink',
			 		 	'target_record_key' => 'contact_id',
			 		 	'target_module' => 'Contacts',
			 		 	'vname' => 'LBL_LIST_CONTACT',
		 		 		'width' => '20%',
					),
					array(
			 		 	'name' => 'parent_name',
			 		 	'module' => 'Emails',
			 		 	'vname' => 'LBL_LIST_RELATED_TO',
			 		 	'width' => '22%',
					),
					array(
			 		 	'name' => 'date_modified',
			 		 	//'db_alias_to' => 'the_date',
			 		 	'vname' => 'LBL_LIST_LAST_MODIFIED',
		 		 		'width' => '10%',
					),
					array(
			 		 	'name' => 'nothing',
						'widget_class' => 'SubPanelEditButton',
			 		 	'module' => 'Emails',
		 		 		'width' => '4%',
					),
					array(
			 		 	'name' => 'nothing',
						'widget_class' => 'SubPanelRemoveButton',
						'linked_field' => 'emails',
			 		 	'module' => 'Emails',
		 		 		'width' => '4%',
					),
				),
				'where' => "(emails.status='sent' AND emails.type!='out')",
				'order_by' => 'emails.date_modified',

I think this probably only works because we’re not using the SuiteCRM email client, therefore all ‘out’ messages are from workflow. Emails that we add from the Outlook plugin or from just clicking the “Archive” button in a record show up as ‘archive’ or ‘archived’… I can’t remember which.

#3

I don’t know why I thought this worked… it did not.

#4

Hi
have you solved this? Is there any solution?