Hi, I am trying to create a workflow triggered After Time Elapsed (in hours), for the purpose of automatic notification when a certain period of time elapses after creating a Case. This is a very important feture relted to SLA Response and Resolution Time. I would greatly appreciate any suggestion.
The usual way to send an email after a case reaches a certain age would be to add a check on the date created date of the case. For example:
Date Created Less than or equal to Now - 10 days
This workflow will then fire for cases older than ten days.