workflow condition After Time Elapsed

Hi, I am trying to create a workflow triggered After Time Elapsed (in hours), for the purpose of automatic notification when a certain period of time elapses after creating a Case. This is a very important feture relted to SLA Response and Resolution Time. I would greatly appreciate any suggestion.


The usual way to send an email after a case reaches a certain age would be to add a check on the date created date of the case. For example:

Date Created Less than or equal to Now - 10 days

This workflow will then fire for cases older than ten days.


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