Why are people leaving SuiteCRM?

šŸ’¬ General Discussion
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I believe a valid idea but likely came too late. So what are people doing now with SuiteCRM? It will be interesting to see if there really is a community that can continue and also develop the half baked Suite8 version. There is still a long way to go I believe.

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@pstevens Thanks for starting this thoughtful thread. This is definitely a topic that has been on my mind as well. I think the points you laid out touch on the main sticking points.

One additional challenge, through no fault of the platform, is individual user preferences. Iā€™ve had several customers on SuiteCRM, only for a new executive or manager to come in, be accustomed to a different platform, and push hard to migrate.

While ā€œfreeā€ is a selling point, the actual cost of many paid CRMs is not that significant in the grand scheme of thingsā€”especially when considering the limited platform-specific knowledge available for a niche CRM and the costs of customizing it to meet specific needs.

The only other point Iā€™d addā€”worthy or notā€”is that the community forums have become pretty caustic over the last several years. I actually got my career started on the original SugarCRM forums. Back then, they were welcoming and helpful. I eventually stopped visiting because of the unwarranted (and often incorrect) snarkiness I was seeingā€”and sometimes experiencing. For an open-source platform, that kind of environment is as harmful as it gets, in my opinion.

Also, thanks to everyone for the comments hereā€”this was a bit therapeutic. :slight_smile:

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43

Hello @pstevens .
A nice, good relevant thread you started. :smiley:

I like SuiteCRM - the only thing that bugs me about SuiteCRM is bugs. :upside_down_face:

All the small and sometimes big annoying bugs that makes you want to tear your head out until you become bald. This is something I think many people / companies think ā€œto hell with itā€ and goes for more expensive system where everything just works out of the box. Sure SuiteCRM does lack features as mentioned in the thread but not mission critical things for daily work.

They can also be added anyway so if SalesAgility wants too at some point.

But with that said; I do not think it is critical as the bugs - some of them never been fixed or just been hanging there for a long time.

Kind regards.

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Recently the development team encourge everyone to upvote the important bugs.

WE SHOULD UPVOTE IMPORTANT BUGS :bulb: :white_check_mark: :grin:

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What features do you personally use in V7 but are not yet ready in V8 ?

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Here are a list of things Iā€™ve noted. I think a couple of them have been addressed (although I havenā€™t re-tested) like target conversions.

  1. Target Conversion to leads does not work

  2. Importing/Exporting Customizations in Studio does not work.

  3. Email Campaigns, confirm optin not developed

  4. Google maps do not embed

  5. Image field type does not work

  6. Contact ā€œroleā€ in opportunities does not work

  7. Opportunities probability does not change with sales stage

  8. Reschedule button missing from call records, no way to reschedule calls

  9. Reports module, wider than screen, no horziontal scroll

  10. No inline editing in list view.

  11. No edit button in list view.

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47

Thatā€™s not too bad for our usage here (still on 7.14) - only 10, 11 weā€™d miss. Plus the bugs 9, 7

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For the 9th, we already have solution in the forum or in the GitHub.

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Hi Paul, Iā€™ve been using SuiteCRM since 2019 with my main client. We ended up using Microsoft Office 365 for calendars, scheduling, etc. and find that by importing emails, we can save things that are relevant to projects, certain cases, etc.

I agree with evveryoneā€™s comments here as being food for thought. The trade off between using SuiteCRM or a SaaS I think depends so much on the types of users, their operational processes, and sales methodology. I like the idea of integrating with Mautic, and n8n, and also like the comment about just letting suiteCRM do basic email and leave the rest.

Weā€™re still running the latest 7.x but its basic functionality gets the job done. We are B2B, so the marketing hasnā€™t been as big of an issue. Lots to think about.

Currently planning on using PowerBI to serve the data from the ERP and also from the SuiteCRM. Also planning on integrating suiteCRM with a TalkDesk phone system.

I want to integrate where it makes sense, but am a fan of open source, we run a hybrid Magento Website, SuiteCRM, OpenSoure ERP written in Pick Basic, tied to Epicor for the manufacturing portion.

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