Dear Friends,
I have comeback recently to SuiteCRM as I was assigned with some other tasks by my firm.
I used to have the “View My EMails” in version 7.7.7
But in the last few versions of SuiteCRM including 7.10.4, it is what I do see:
Could please guide me as to correct the problem?
With thanks,
RK
It just looks like your Inbound email configuration in the User’s profile is not working.
You might want to check your logs for any errors.
Hello,
It is more likely closely connected with Github issue: 5506
RK
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Here it is in my suitcrm error logs:
Wed May 9 07:06:43 2018 [409622][489406f6-92eb-6909-66db-57deaf99ff5a][FATAL] Exception handling in /home2/luminisi/public_html/SuiteCRM/include/MVC/Controller/SugarController.php:402
Wed May 9 07:06:43 2018 [409622][489406f6-92eb-6909-66db-57deaf99ff5a][FATAL] Exception in Controller: SugarFolder::retrieveFoldersForProcessing() Cannot Retrieve Folders - Please check the users inbound email settings.
Wed May 9 07:06:43 2018 [409622][489406f6-92eb-6909-66db-57deaf99ff5a][FATAL] backtrace:
#0 /home2/luminisi/public_html/SuiteCRM/include/SugarFolders/SugarFolders.php(612): SugarFolder->retrieveFoldersForProcessing(Object(User))
#1 /home2/luminisi/public_html/SuiteCRM/modules/Emails/EmailUI.php(3111): SugarFolder->getGroupFoldersForSettings(Object(User))
#2 /home2/luminisi/public_html/SuiteCRM/modules/Emails/EmailUIAjax.php(1326): EmailUI->getShowAccountsOptions(Object(InboundEmail))
#3 /home2/luminisi/public_html/SuiteCRM/include/MVC/View/SugarView.php(840): include_once('/home2/luminisi...')
#4 /home2/luminisi/public_html/SuiteCRM/include/MVC/View/views/view.classic.php(74): SugarView->includeClassicFile('modules/Emails/...')
#5 /home2/luminisi/public_html/SuiteCRM/include/MVC/View/SugarView.php(207): ViewClassic->display()
#6 /home2/luminisi/public_html/SuiteCRM/include/MVC/Controller/SugarController.php(432): SugarView->process()
#7 /home2/luminisi/public_html/SuiteCRM/include/MVC/Controller/SugarController.php(375): SugarController->processView()
#8 /home2/luminisi/public_html/SuiteCRM/include/MVC/SugarApplication.php(109): SugarController->execute()
#9 /home2/luminisi/public_html/SuiteCRM/index.php(52): SugarApplication->execute()
#10 {main}
What needs to be done?
RK
I would appreciate it if you added your voice in that issue you linked above, it’s the exact same error. But you can add that you’re getting this on 7.10.4., that’s useful info.
I have raised my voice for this issue at: 5506
Hope they would offer some solution soon, as they are a bunch of hardworking guys.
With thanks,
RK
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