again - new to SuiteCRM we managed to setup an campaing webform like a charm. But when looking for a solution to build a webform to raise a case we only came across add-ons wizth costs…
In this context I also wonder, if a customer will be able to log in to SuitCRM to see / modify his cases or certain information (like specific parameters or Newsletter subscriptions)
If your requirement is wide, and not only for cases management. And if you want a flow that your customers can come and directly submit tickets, access a knowledge base, use chat-based services, create proposals for quotes, and more, then you can consider to use SuiteCRM customeSuiteCRM customer portal. Where you can provide access to your CRM with role-based functionality to your customers, partners, affiliates, suppliers, and other business critical stakeholders. And also reduce the possibilities of delayed ticket entry or miscommunication by allowing the customer to place their own request and manage profiles