Is there any way to make a Web form so our clients can fill it and it gets on the platform as a new case? I know there is a lead form but is there a Cases form?
What we are trying to make is a ticket system so there is a supervisor, a technician and a customer.
- Customer completes web form
- Supervisor gets the new case and assign it to the technician.
We cannot use a normal ticket software because there is invoices included in the crm, so is easier to the customers have 1 single user and password to access all data.