Version 7.9.9-Add contacts on meeting

📦 Install & Upgrade Help
1

Hello,

I have a bug when i want to add contact on a meeting. I click on search button but nothing happen.
I have another problem, i can’t change the logo company.

Thanks in advance for your help

2

Sorry to insist, but i read all the indications, and i check all basics things and all seems to be correct.
PHP version ->OK

“sudo chown -R www-data:www-data .
sudo chmod -R 755 .
sudo chmod -R 775 cache custom modules themes data upload config_override.php” ->done

quickrepair -> done

has anyone ever had this problem ?
(Sorry for my english but i’m french)

3

Can you please try it on the live demo to see if the same thing happens there?

suitecrm.com/demo

4

Thanks for your answer.
It’s working on the demo. And it’s working too on my synology Nas . But i installed suitecrm on shared server (ovh), and on this server it doesn’t work.

(i Would like to give you some screens but i can’t attach file. “Add file” button doen’t work)

5

You can add screenshot in this site, then post the link here: https://pasteboard.co/

You should check your logs for errors, there might be valuable clues there.

Also, is your PHP the same version in all those places? Which PHP version in the place where it doesn’t work?

6

here the screen for explanation.

https://pasteboard.co/H3w4yUj.jpg

php version on my synology is 7 and on ovh is 7.2 but i 've tried on 7 and there is the same issue.
I don’t see anything on the log (apache,suitecrm) but i’m not a specialist…

7

Ok, can you check for Javascript errors in your browser’s developer Console?

And perhaps try a few other browsers?

8

Here you are^^

jsclass_async.js:63 POST http://www.xxxxxxxxxx.com/suitecrm/index.php?entryPoint=json_server 403 (Forbidden)
asyncRequest @ sugar_grp1_yui.js:55
SugarRPCClient.call_method @ jsclass_async.js:63
SugarWidgetSchedulerSearch.submit @ jsclass_scheduler.js:58
onsubmit @ index.php?module=Calendar&action=index&parentTab=Activités:1
VM274:1 Uncaught SyntaxError: Unexpected token < in JSON at position 0
at JSON.parse ()
at Object.method_callback (jsclass_async.js:39)
at Object.handleTransactionResponse (sugar_grp1_yui.js:55)
at sugar_grp1_yui.js:55

9

403 error is your Web server replying “NO ACCESS” to a resource.

Check your web server configs, .htaccess fies, ownership and permissions on that file json_server.php

1 Like
10

I look at this on monday. Now i have to go.

Thank you very much. I let you know on monday.

11

I found time to work on the server. Finally it’s was restriction of an application firewall on the shared hosting that bloc the json.(OVH)

thank you for helping me