Users cannot view accounts

💬 General Discussion
1

I installed SuiteCRM version 7.11.0 in W10 and created a user (apart from the admin user) and asigned a security group and role.

The account module is enabled for this group and the ‘view’ option is set to ‘All’.

But when I navigate to ‘accounts’ it says: ‘You do not have access to this area. Contact your site admin…’.

On the other hand it will let me create an account!! If I create an account logged in as the user and then I loggin as admin, I can see the created account, but cannot see it as the actual user…

Is this a bug or maybe a settings parameter I need to configure?

2

This should be fixed in 7.11.1, which has already been released.

3

I just updated to version 7.11.1 and the same error is still happening.

Any ideas why this could still be happening?

4

That security group you created: have you added it to Account in question?

On the Accounts detail view, scroll to the bottom, you should have a “security groups” subpanel there, add the group.

5

Yes I added the security group and that security group has a role associated to it with the corresponding permissions…

Really don’t know why this is happening…

6

Did you change anything in Admin / Display Modules and subpanels, or in Admin / Configure module menu filters?

7

No, I haven’t.

All modules are visible - none are hidden…

8

Hhmm this is intriguing.

Do you have any relevant messages in any of your two logs when you run into that error message saying you don’t have access?

9

I just checked the logs and there is no message at all…

I’m trying to include a screenshot of the message and of my current configuration but for some reason this forum editor won’t allow it…

Very frustrating! :frowning:

10

I just changed the logging level from ‘FATAL’ to ‘ERROR’ and now, when I log in as the user and try to access the ‘accounts’ I get the following message:

Does this mean anything?

11

You can include images here

https://pasteboard.co

Also, raise your log level more (I usually have it all the way to DEBUG, but at least WARNING is a minimum when troubleshooting).

That “pop” message I believe is irrelevant, it’s a false positive. Look for other things (warnings) at that same time.

12

Hi pgr,

I’ve set the log to DEBUG and after testing again and going through the log, I come across the following messages:

Tue Feb 12 08:10:02 2019 [41700][ea20cc44-fdd5-38e5-a380-5c532708c3b8][DEBUG] Performing action: action_listview MODULE: Accounts
Tue Feb 12 08:10:02 2019 [41700][ea20cc44-fdd5-38e5-a380-5c532708c3b8][DEPRECATED] Array
(
)

I’m not sure if this means anything. But appart from this I can’t really find anything relative in the log. The log generates a load of messages so I don’t really think it’s appropriate to paste it here…

This is the message I’m getting: https://pasteboard.co/I0N0Ulb.png

And this is my configuration for the role associated to the user in question: https://pasteboard.co/I0N15v9.png

I’ve also noticed that when I’m changing the access priorities (enabled & disabled) inside a role, it’s not possible to change the whole column at once by editting it at the top of the column. Must be a bug…

13

You have the role setting for “List” as “None”.

So the List view doesn’t show, that appears to be correct.

14

I wasn’t aware that ‘List’ has this function.

I thought that it should be view --> All.

Nevertheless, thank you very much for your help and effort!!! :slight_smile: