User Personal email wont show emails

💬 General Discussion
1

So the mail works in thunderbird perfectly. Maybe on future updates you can integrate its code i think its open source to easily integrate the email.

The problems is not showing in user login> Email.
I check roles and permission to be enabled. I assigned user and email to that account.

I talked with the hosting of the domain of the email to whitelist the IP.

FATAL: An Imap error detected: “IMAP open error: Can not authenticate to IMAP server: [AUTHENTICATIONFAILED] Authentication failed.”
FATAL: ImapHandler trying to use a non valid resource stream.

[FATAL] cron.php: missing expected allowed_cron_users entry in config.php. No cron user checks will occur.

last php suitecrm and apache and ubuntu

Triple checked the user and the passoword,
Not testing connection and copy paste the password one more time because of the bugs.

I hace watched both videos of Sebastian and video from Steven with the bugs from last edition and read the Docs of emails.

The default email inbound is working. The outgoing is working on both personal and default.

2

So you’re not able to see Inbound email from the personal email address?

Are you using SMTP?

3

yes to both question

4

Any Ideas why is not working? Known bug?

5

Is it gmail account? :thinking: :thinking:

6

no, another hosting account.

7

I can compose and send emails, but the emails inbox wont show.

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8

I have reinstalled the suitecrm from 0 and apache ubuntu php. the same problem. all last version
LE1: tried this still doesnt work:
cat <<‘EOF’ > /tmp/suitecrm_personal_email.sh
#!/usr/bin/env bash

(1) Create or overwrite config_override.php to enable personal user email accounts

mkdir -p /var/www/suitecrm/public/legacy
cat <<‘EOCFG’ > /var/www/suitecrm/public/legacy/config_override.php

<?php // Minimal overrides to show personal inbound email in older (legacy) Email module: $sugar_config['allow_user_email_accounts'] = true; $sugar_config['display_inbound_email_buttons'] = true; $sugar_config['legacy_email_behaviour'] = true; EOCFG # (2) Remove SuiteCRM's cached data rm -rf /var/www/suitecrm/cache/* # (3) Fix ownership & permissions chown -R www-data:www-data /var/www/suitecrm chmod -R 775 /var/www/suitecrm # (4) Restart Apache systemctl restart apache2 echo "Done. Personal email overrides set, cache cleared, permissions fixed, Apache restarted." EOF chmod +x /tmp/suitecrm_personal_email.sh bash /tmp/suitecrm_personal_email.sh
9

Have you selected the INBOX folder in the INBOUND email configuration?

https://docs.suitecrm.com/user/core-modules/emails/

10

Yes i have selected, I watched both

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11

I am feeling like that it is getting blocked by email server to display your INBOX email to the Emails module.

12

Did you subscribe to the inbox in your profile?

13

Yes. This was the problem. Thank you very much. I go now into Edit profile> Setting Emails click on the inbox and done its showing.

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14

Good to know! Please mark the answer which solver your problem as solution :white_check_mark: