Use SMTP Authentication: Password doesn't save in Outgoing Mail Configuration

💬 General Discussion
1

Good Day,

I have entered all my details correctly under ADMIN - > EMAIL SETTINGS to the point that I can send an successful : Send Email Test.

However when I Save the Email Settings and re-open it again to Send Email Test it fails.

Then I add the Password again and it works fine, until I save and reopen again …

Loop;

Can you please advise a solution or tell me where the SMTP Authentication Username and Password gets stored in suiteCRM to update the Password Manually?

Many Thanx

2

Hi there,

There is a historic bug in SugarCRM which SuiteCRM has inherited where the password can be nullified if anything is modified/changed after saving the full details. There is not yet a fix for this.

Thanks,

Will.

3

Thank you for the response Will,

Any advice on a work around ?

4

I did this to fix the problem for User Profile update and it probably also fixes your problem.

Cheers

Bruce

5

SPOT ON SIRE ! I have tested several scenarios and recommend your fix with the rule to only update email settings via the User Profile.

Thank you Bruce

6

Link is no longer viewable.

I have the same problem

7

Your link with the fix doesn’t work anymore, maybe you could reconsider to post it again?

Thanks in advance.
Kind regards
PowerQuest