Use Basic Search is Blank but advanced is ok

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Thu May 18 13:23:02 2017 [30363][eef414a8-7cae-6bc0-cb3c-58b0751658d2][FATAL] Exception in Controller: Unsupported segments file format

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Wed May 24 03:33:17 2017 [27545][eef414a8-7cae-6bc0-cb3c-58b0751658d2][FATAL] Exception in Controller: Unsupported segments file format

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so i am assuming no one knows how to fix

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how do i find the problem in the log files?