Upgrading from 8.5.1 to 8.8.0 resulting in 500 Error

[HOS]

Just to be sure I understand what you’re asking, because I’m in the middle of the upgrade between the upgrade and upgrade-finalize steps.

You want me to roll back now, get back into SuiteCRM 8.5, set the new log level, just to see if there’s a FATAL error on upgrade? I’ll do it, but…

…you forgot to answer my question regarding the php8.2-fpm. I tried a restart of it anyways and it’s not installed.
Failed to restart php8.2-fpm.service: Unit php8.2-fpm.service not found.

Please and Thank you

[rsp]

@HOS

Just to be sure I understand what you’re asking, because I’m in the middle of the upgrade between the upgrade and upgrade-finalize steps.

You want me to roll back now, get back into SuiteCRM 8.5, just to see if there’s a FATAL error on upgrade? I’ll do it, but…

noooo, you can continue with finalize steps and check your CRM.

@HOS

…you forgot to answer my question regarding the php8.2-fpm. I tried a restart of it anyways and it’s not installed.
Failed to restart php8.2-fpm.service: Unit php8.2-fpm.service not found.

Maybe you do not need to restart PHP now. Leave it. Don’t worry about it.

[HOS]

You’re not going to believe what I think the issue was. I followed my script to the letter, as last time, with one exception.
At site_url and host_name in .htaccess I noticed we didn’t have http:// or https:// in front of the website address, so I added them this time.

The upgrade to 8.8 was a success. And the PHP Fatal errors in error.log are gone.

Just to be sure I’m going to roll back and induce this fault and see if I can repeat the results. I’m also going to turn on log level = FATAL and install php8.2-fpm if you still think we need it.

Thanks for the quick back and forth today. I’m sure many others will find our detailed troubleshooting helpful in the future.

Cheers

[rsp]

@HOS

At site_url and host_name in .htaccess I noticed we didn’t have http:// or https:// in front of the website address, so I added them this time.

That’s interesting. Please check config.php file in legacy folder.

Check host_name and site_url parameters.

@HOS

install php8.2-fpm if you still think we need it.

you do not need php8.2-fpm. You just need correct version of php that can run your CRM.

@HOS

Thanks for the quick back and forth today. I’m sure many others will find our detailed troubleshooting helpful in the future.

Yes, definitely.

[HOS]

Looks like I hit an unknown “Daily Reply Limit” yesterday. LOL

Anyways, thanks again for all the assistance and I wanted to leave you and everyone with this final (possibly scary) note.

If re-verification of our findings turns out to be correct, this means :
a) leaving off the protocol on site_url or host_name doesn’t affect normal operations, other than the occasional php WARN or INFO; and
b) these settings need to be perfectly correct as they are referenced during an upgrade and this does affect successful completion of the upgrade and subsequent operations resulting in FATAL errors occuring.

In short, if an incorrect setting prohibits the successful upgrade of your application it should also prohibit the program from running at all. Just a suggestion.

Cheers