Upgraded from 7.13 to 7.14 - Now "Case" Page Grid Won't Load

šŸ“¦ Install & Upgrade Help
41

@pgr @abuzarfaris - I ā€˜thinkā€™ I may have discovered another issue that seems related to this discussion from a couple weeks ago:

Iā€™m getting these errors when trying to edit the Detail View, or Edit View on Accounts, Leads, and Cases (perhaps more) Modules.

ā€œSmellsā€ like a similar issue that results in the template failing?

Can you confirm this might be ā€˜brokenā€™ globally?

Mon Oct 2 14:48:05 2023 [894][1][FATAL] Exception handling in /var/www/html/include/MVC/Controller/SugarController.php:397
Mon Oct 2 14:48:05 2023 [894][1][FATAL] Exception in Controller: Syntax error in template ā€œfile:/var/www/html/themes/BadKarmaTheme/modules/ModuleBuilder/tpls/layoutView.tplā€ on line 92 ā€œ{eval var=$col.label data2=$col assign=ā€˜newLabelā€™}ā€ unexpected ā€˜data2ā€™ attribute
Mon Oct 2 14:48:08 2023 [894][1][FATAL] Exception handling in /var/www/html/include/MVC/Controller/SugarController.php:397
Mon Oct 2 14:48:08 2023 [894][1][FATAL] Exception in Controller: Syntax error in template ā€œfile:/var/www/html/themes/BadKarmaTheme/modules/ModuleBuilder/tpls/layoutView.tplā€ on line 92 ā€œ{eval var=$col.label data2=$col assign=ā€˜newLabelā€™}ā€ unexpected ā€˜data2ā€™ attribute

1 Like
42

No I think this is just broken in your theme

1 Like
43

Shootā€¦I didnā€™t try to change themesā€¦
Turns out, if I switch to SuiteP, I can now edit the layouts.
So it DOES seem to be limited to my theme.
Thanks for the point in the right direction!

What is the ā€˜best practiceā€™ for modifying the theme??
I made mostly just color/style changes.

Thanks!

44

NVM - I found the sub-theme documentation, and have my theme style migrated to a sub-theme of SuiteP.
(Although I donā€™t see a way to ā€˜uninstallā€™ my custom themeā€¦hehā€¦)

Thank you Sir!

45

@TobyTkd,

As per compatibility matrix, we should use PHP 8.1 or 8.2 for 7.14. Are you able to run 7.14 using PHP 7.x?

46

Yes, it was running okā€¦but on your comment, Iā€™ve now upgraded to 8.2.
Thanks!

47

What all folders we could safely delete from cache folder after upgrade to 7.14.3 from 7.13? :melting_face: